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Customer Solutions Design Specialist

Job Req ID:  39956
Posting Date:  30 Dec 2024
Function:  Architecture Solution and Design
Unit:  Business
Location: 

Aberdare, United Kingdom

Salary:  Competitive

Why this job matters

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

  • Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams 

  • Create statement of works for appropriate internal/external design and delivery team’s engagement. 

  • Translate customer visions and business needs into actionable solution design requirements, including cost assessments (CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. 

  • Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. 

  • Develop enterprise and solution architecture documentation, including ‘as-is,’ ‘to-be,’ and transitional states, addressing business and technology needs while meeting stakeholder requirements. 

Skills You'll Need

  • A good technical understanding of Network routing & switching and Security/Firewalls. Most likely Cisco/Fortinet/Juniper, probably in the past life a CCNP.
  • Demonstrate good relationship and stakeholder management skills to operate effectively across boundaries to solve customer issues
  • Demonstrable, clear and immediate capability to define the most complex undefined solutions which will deliver positive business impact
  • Manage levels of ambiguity when dealing with customer needs and business strategy
  • Show good commercial acumen

Benefits

Benefits of working for BT include:
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

 

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

 

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

 

A FEW POINTS TO NOTE:

 

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

 

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

 

DON'T MEET EVERY SINGLE REQUIREMENT?

 

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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