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Contract Manager

Job Req ID:  11455
Posting Date:  27-May-2023
Function:  Business Services & Operations

Aberdare, United Kingdom

Salary:  Competitive + benefits

Locations: London, Bristol, Birmingham, Manchester

Closing date: 07.06.2023


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. 

About this role

In this role, you will be responsible for protecting the value of managed contracts through managing risks, effectively delivering contractual obligations and excellent stakeholder management for a single large managed contract OR a portfolio of less demanding managed contracts 


You'll have the following responsibilities 


Accountable for the delivery of contracts  
•    Builds a strong relationship with senior customer stakeholders.  Is the main interface and lead for the customer of the managed contract on all contractual / commercial topics 
•    Meets BT teams to explore whether it is possible to deliver customer requirements and takes a view as to whether BT should go ahead with the deal (does not have the power of veto) 
•    Assesses and manages the in-life contractual obligations and assigns internal BT teams to the relevant tasks (including themselves) 
•    Monitors and manages the Contract P&L, schedules timely month-end calls with Contract Accountants and others, ensuring revenue/cost accruals and deferrals have been accounted in the same period, developing reports  


Delivers change control on the contract and develops opportunities  
•    For the lifetime of a contract, monitors and manages contractual obligations including T&Cs and SLAs; identifies and manages commercial risks  
•    Determine effective Change Control: immediately identifies a change to a contractual agreement and ensures this is managed in the defined way/process; involves the appropriate parties such as Account Management and Commercial Finance to progress; triggers WNB process if applicable - effective stakeholder management.
•    Manages and reports a Balanced Scorecard of deliverables / analysis on contract performance; uses defined processes and tools to assess and monitor commercial viability and ensures delivery against SLAs 
•    Identifies Upsell/Cross-sell Opportunities and hands these to (or works with) Account Management to pursue 
•    Champions the maximisation of Commercial Opportunities, including documenting and negotiating disputes, in pursuit of a long term profitable customer relationship 

Operational Accountabilities  
•    Independently maintains records for complex decision points, financial performance, service delivery, billing, efficiency of change controls and general support activities in relation to a contract. 
•    Ensures timely scheduling of CGR calls, populating CGR scorecard files and review packs 
•    Determines forecasting support such as timely scheduling of forecasting calls with Contract Accountants and others, ensuring all revenue generated from change control have been included 
•    Undertakes SRM management such as KPI and SLA setting, accuracy of change log, effective archiving of evidences 
•    Undertakes cost validation: such as ensuring required documents are in place and studying these, mapping cost sources to revenue realised 
•    Undertakes revenue assurance such as keeping an up –to-date commercial inventory, invoice reconciliation, validation of commercial clauses 
•    Supports contract management organisation across a number of activities such as contract governance (CGRs), risk management / mitigation &  obligations, customer support, debt, P&L management 
•    Billing Management: ensures global billing accuracy and management of CBS for contracts 
•    Debt Management: such as proactively managing invoices so customer queries are managed in time and not stuck in aged debt 


You'll have the following skills and experiences
•    Proven ability to identify & solve business problems.  
•    Proven knowledge of governance & compliance methods.  
•    Proven knowledge of best practice contract management methods.  
•    Proven stakeholder management skills.
•    Proven ability to work across organisational boundaries.



At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include: 
•   Competitive salary 
•   10% on-target bonus plan
•   World-class training and development opportunities
•   25 days’ annual leave (not including bank holidays)
•   Discounted broadband, mobile and TV packages
•   Share option and pension scheme programmes
•   Flexible benefits to fit around you 




Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..