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Cisco Technical Customer Success Manager

Job Req ID:  49918
Posting Date:  8 Aug 2025
Function:  Sales and Commercial
Unit:  Business
Location: 

Aberdare, United Kingdom

Salary:  Competitive plus benefits

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Why this job matters

BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey.

 

As a Technical Customer Success Manager you’ll play a key role in BT's strategy to grow market share through expansion of the Cisco adoption within BT’s corporate and public sector customers. This role will be pivotal in driving utilisation of Cisco technologies.  You’ll be helping customers to deliver their business objectives through the creation of technical adoption plans that align with customer goals to maximise returns from their technology investments. As the technical adoption expert, you'll lead on technical engagements with customers, influencing executive and customer technical decision-making while fostering customer engagement and trusted advisory relationships.


Your impact will directly contribute to BT’s growth and long-term success.

What you’ll be doing

•    Building and nurturing strong multi-level relationships with customers to understand their technology environment related to the Cisco portfolio and how this is being used to support their business goals.
•    Facilitating alignment workshops to review adoption progress and drive customers outcomes and benefits expected from Cisco products leading to successful onboarding, adoption and renewals.
•    Creating and driving technical adoption plans that align with customer goals to maximise their technology investments and promote the full utilisation of Cisco technologies.
•    Acting as a technology evangelist between customers and product teams, providing feedback to inform product development and enhancements. 
•    Staying up-to-date with the latest technologies, competitive landscape, and industry trends to provide expert guidance to customers in support of Cisco adoption.

The skills you’ll need

Communication
Influencing
Customer Relationship Management
Collaboration
Solution Selling

What you'll bring

•    Cisco product and technical expertise. 
•    Experience identifying and promoting feature opportunities and winning use cases. 
•    Experience evangelising product and service roadmaps. 
•    Excellent communication and influencing skills with the ability to inspire tactical and strategic customer decisions. 
•    Willing and eligible to undergo Security Check (SC) level Security Clearance - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

What's in it for you

•    On target bonus​ 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%​
•    Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
•    25 days annual leave (not including bank holidays), increasing with service​
•    24/7 private virtual GP appointments for UK colleagues​
•    2 weeks paid carer’s leave ​
•    World-class training and development opportunities​
•    Option to join BT Shares Saving schemes

 

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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