2nd Line Engineering Professional, Defence

Why this job matters

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. 

This is an exciting opportunity to work in a small team of IT experts, to train in new technologies and expand your knowledge of IT systems and how to maintain them to an exacting standard. In this role, you will be working within the defence space as a 2nd Line Engineer within a technical team maintaining the BT defence IT tooling platforms which provide the systems to support multiple defence contracts. 

Locations: Chippenham - Onsite 5 days (1 day a week upskilling) 

For more information on BT Business then please visit the following link: UK & Global Business Broadband & Connectivity Solutions | BT Business

What You'll Be Doing at BT

• Provide 2nd Line support for Server-related issues, including user access, permissions, and content management. 
• Monitor and maintain the health and performance of a Vblock platform. 
• Troubleshoot and resolve hardware, software, and network issues. 
• Assist with the maintenance and administration of servers and network infrastructure. 
• Collaborate with 1st and 3rd line support to escalate and resolve more complex issues. 
• Document solutions and maintain accurate records of incidents and resolutions. 
• Participate in IT projects and deployments as required. 
• Ensure compliance with company IT policies and procedures. 

Skills and Requirements

• Willing to undergo Government Security Clearance to DV level, which requires residence in the UK for a minimum of 10 years.  
• Good knowledge in VMWare Virtual Computing 
• Good Knowledge of Windows Operating systems 
• Proficiency in using IT service management tools. 
• Excellent problem-solving and communication skills. 
• Ability to work independently and as part of a team. 

Benefits Include

• Competitive Salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.