Field Engineer Professional

Job Req ID:  1249
Posting Date:  22-Sep-2022
Function:  Engineering
Location: 

Centrepoint South, The Bouleva, Kuala Lumpur, Malaysia

Salary:  Competitive

Key Responsibilities

  • Acts as a local interface and service management extended support for customer sites in APAC region 

  • Provides in-depth local technical knowledge to remote support team to help facilitate the resolution of P1 and P2 incidents 

  • Has Read Only/Extended access to customer network devices, to facilitate troubleshooting  and change activities in full co-ordination with remote support team 

  • Owns and drives P1 and P2 incidents for customer site during business hours of APAC region, or co-manages P1 and P2 incidents during business hours of APAC region  

  • Provides Root Cause Analyst reporting (RCA) technical input as per the agreed process and format 

Qualifications and Skills

  • Above 3 years of experience in IT support and network operations with issue analysis  

  • Fluent communication in English and Mandarin 

  • Strong knowledge on Cisco LAN/WAN device configuration and troubleshooting 

  • Familiar with Cisco Voice and IPT etc.  

  • Familiar with Palo Alto, Juniper, Checkpoint, F5, Cisco etc.  on one or more network security products are preferred 

  • CCNP / CCIE certification is preferred