Technical Support Specialist with Spanish and English

Job Req ID: 47769

Posting Date: 11/06/2025

Function: Service

Location: Budapest

Shift Work: The role requires flexibility to work in scheduled shifts to ensure coverage across different time zones.

Please note that this role requires colleagues to work in shifts and is based in Budapest Office ( with hybrid working element to it 3 days from the office and two days from home). Fluency in Spanish and English is essential to be considered for this role.

Key Responsibilities

•    Ensure acknowledgement and assignment of new incidents coming from customers and operational teams. Ensure triage and closure
•    Interact with resolver groups by assigning tasks and controlling resolution to ensure they are implemented according to SLA target
•    Respond to customer requests based on SLAs and quality KPIs
•    Apply ITIL best practices and ensure clear processes are followed as per work instructions
•    Ensure updates and high level of quality in communication about the progress of the requests to users and managers
•    Ensure the right individuals allocated for customer critical tasks

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.