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Junior Delivery Manager

Job Req ID:  49915
Posting Date:  5 Aug 2025
Function:  Service
Unit:  Business
Location: 

Building 31, Budapest, Hungary

Salary:  Competitive

Job Req ID: 49915

Posting Date: 05/08/2025

Function: Service

Location: Budapest or Debrecen

 

 

Important – Working hours of this role is to support Americas: Hungarian hours: 14:00 to 22:00 (Monday to Friday).

 

 

Why this job matters

 

As a Service Delivery Professional, you’ll play a key role in supporting the successful delivery of BT’s standard products and services to global customers. Working closely with project managers and internal teams, you’ll help ensure smooth implementation and on-time delivery of customer solutions.

This is a great opportunity for someone with solid coordination or delivery support experience looking to step into a global delivery environment.

Key Responsibilities

 

  • Support the coordination of customer solution delivery across various product areas such as Data, Voice, Cloud, and Internet.
  • Liaise with internal teams including project managers, ordering, configuration, and support to align delivery schedules and resolve day-to-day issues.
  • Track and follow up on order statuses, delivery milestones, and documentation requirements.
  • Communicate with third-party vendors or suppliers to monitor progress and ensure timelines are met.
  • Assist in maintaining delivery records, generating reports, and flagging delays or risks to relevant stakeholders.
  • Help improve operational processes by identifying recurring issues and supporting process improvement initiatives.
  • Contribute to customer satisfaction by ensuring expectations are understood and updates are provided in a timely and professional manner.

What we are looking for

 

  • Experience in a coordination, delivery, or service support role (telecoms or IT sector experience preferred but not required).
  • Ability to work with internal systems, track tasks, and maintain accurate documentation.
  • Good communication and problem-solving skills, with a proactive and organized approach to work.
  • Familiarity with standard telecoms or IT solutions is an advantage.
  • Team player with the ability to manage multiple small tasks or projects simultaneously.
  • Experience working in an international or matrixed environment is a plus.
  • Professional certifications like ITIL or basic networking knowledge (e.g. CCNA) are a plus but not mandatory.

What's in it for you

 

Compensation and benefits:

Attractive salary
Cafeteria package  - HUF 600,000/ year
Performance-based bonus Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well

 


Work atmosphere and community:

New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)

 


Flexibility:


Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)

 

 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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