Senior Manager Enterprise Architecture

About BT (British Telecommunications)
BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions, and services. We also provide managed telecommunications, security, and network & IT infrastructure services to customers across 180 countries.
 
BT in Hungary
BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture. 

The Senior Manager Enterprise Architecture is responsible for managing a team of (EAs) Enterprise Architects. An Enterprise Architect is the most Senior Technical Leadership role aligned to one or a more major accounts. The team is a global team driven by proximity to key customer stakeholders. 
The key purpose of the EA role is to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor for technology and design and as such an integral part of customer’s matrix technical leadership team. EAs create value through the exploitation of technology, tooling and service across complex multiple platforms and/or technology areas.
The Senior Manager is responsible for setting the strategic direction for the EA function, driving best practice based on industry trends, creating and maintaining a collaborative and innovative environment for the EA community, so that they are in the best position to deliver value and technical leadership for BT’s key customers. 
The Senior Manager is also responsible for operationally managing the team, ensuring the right resources are aligned to the priority customers and the team is contributing to BT International financial targets and other key metrics, such as Customer Experience. 
The Senior Manager is a member of the BT International Customer Solutions Leadership team and is contributing to the Design organisation strategy and operation.

Specific tasks are:

• Managing the Enterprise Architecture team, align resource to key accounts and set personal goals aligned with the account targets
• Create a learning and collaborative culture where people can excel and deliver value
• Responsible for team budget
• Drive Continuous Improvement in the team and across the Design organisation
• Provide leadership of major customer jeopardy and senior management escalation
• Maintain strong relationships with key stakeholders and agree priorities and goals
• Contribute to the BT International Design strategy and goals.

Know your goals

• Agree specific goals with the Head of Customer Solution (CS) and senior stakeholders in the Market Unit. 
Goals will be a mix of financial targets (revenue generation, order intake), operational targets (NPS, on time 
delivery) and people related targets.
• Align the team to the priority accounts in order to deliver these targets.
• Direct the team to collaborate, learn and improve
• Role model the Customer Solutions culture and ways of working

Drive your team 

• Challenge BT International people to deliver outcomes effectively. Provide feedback where things have gone 
well or need improving
• Ensure CS delivers the right resource, in the right place, at the right cost, doing the right things 
• Challenge all Operations and other teams to deliver their functional responsibilities 
• Mentor and coach the team to perform at their best
Know you’re in good shape (get the basics right)
• Ensure all people in the team have goals and a development plan and review their performance on a 
quarterly basis.
• Ensure the team budget Is managed and the cost is recovered
• Ensure appropriate design governance and quality controls are in place
• Run quarterly reviews with Head of CS and market unit stakeholders
Know your customer
• Understand Market Unit priorities and targets and align goals to it
• Understand CS priorities and targets and align goals to it.
• Understand technology and market trends in the Verticals BT International Customers operate in. 
Lead from the front
• Provide strategic direction
• Provide leadership in case of major customer escalations
• Foster a culture of continuous improvement

Key / unique decisions made by this role
• Decide on the strategy for the Enterprise Architecture team
• Decide on account allocation for the Enterprise Architects
• Decide on key development and skills for the team

Change management
• Manage agreed strategic changes
• Manage the cultural changes
• Accountable for implementation of agreed ways of working and the outcomes of CI initiatives 

Measure of success
• Each major account has an agreed technology roadmap
• A pipeline of qualified opportunities on the accounts supported
• Account financial targets are met through successful wins, efficient and in time delivery and in life support
• Net Promoter Score for relevant customer(s)
• Evidence of successful transformation measures – e.g. step change in processes, innovative designs based     on, or leading to, enhanced best-practice, cost reduction
• Engaged people
• Reduction in incidents and escalations
• Issues managed with LT and resolutions and improvement driven down

What we offer
Compensation and benefits:
•    Attractive salary
•    Cafeteria package  - HUF 600,000/ year
•    Performance-based bonus 
•    Comprehensive private health care package for all the employees, which can be extended to family members
•    Nursery support for mothers returning from maternity
•    Extended paternity leave: 10+10 day fully paid days
•    Commuting allowance
•    Home office allowance 
•    Employee discount opportunities 
•    Highly affordable mobile packages for the family as well

Work atmosphere and community:
•    New high-class offices both in Budapest and Debrecen
•    Wide-range of company and community programmes (including support for different sport activities)

Flexibility:
•    Family-friendly culture
•    Smart working approach (hybrid working model, 3 together, 2 wherever)

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.