Project manager

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security. 

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

Project management resource responsible for managing a large complex project, or a significant component of a large programme and or a portfolio or projects/programms. The nature of assignment will always be to deliver bespoke solutions across the entire Service Transition customer base.

The role is responsible for ensuring that project delivery is managed within agreed timescales, budget and quality. Providing customer with best practise, best in class project management, delivered in a way that delights the customer and strengthens customer relationships.

The role holder will drive high performance culture into all the resources and be accountable for his/ her team’s performance and employee engagement. The role is also an interface with 3rd party suppliers, which involves the selection of suppliers, agreement, planning, timelines and quality of deliverables.

What I’ll be doing – your accountabilities

• Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / TandT / In-Life
• Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery. 
• Direct leadership of Project Managers and/or Project Professionals as well as own Project Management work as an individual contributor.
• Matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer
• Responsible for strategic resource planning to meet work volumes and ensure the team meets project commitments. This may include the engagement of 3rd
• parties, delegating work to external contractors / suppliers / consultants as appropriate. 
• Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. Understanding the customer business context and the impacts the programme has on successful business outcomes
• Ensuries required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies
• Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively.
• Manages escalations and work allocation, coordinates and manages contract projects of Project Management Profressionals
• Drive and deliver business transformation and change programmes – may lead on specific projects or be a key contributor but actively support and engage to deliver business outcomes/results

Skills required for the job

• Excellent communication and stakeholder management at a senior level both internally and externally
• Ability to innovate to resolve complex problems
• High degree of business and commercial acumen
• Strong leadership capability with an ability to lead and motivate high performing teams
• Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes
• High Level of customer management skills
• In depth understanding of contractual commitments around delivery timelines and contractual obligations
• Understanding and experience of ITIL Functions
• Relevant Project / Programme Management certification

Connected leaders behaviours

• Collaborative Partner 
• Team Coach
• Customer Champion
• Bold Decision Maker
• Solution Focussed Acheiver
• Commercial Thinker 

Experience you would be expected to have

• Experience of very critical and complex project delivery.
• Proven experience of managing people
• Experienced practitioner of a formal Project 
• Management methodology such as MSP, Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.
• Requires experience working in collaboration with multiple/ wider teams
• Experience managing multiple stakeholders up to executive level
• Experience of working with full independence / autonomy