Project Management Professional

Why BT

We’ve always been an organisation with purpose; to use the power of communications to make a better world.  You can trace this back to our beginning as pioneers of the world’s first telecommunications company.  At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers.  Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things.  From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure.  To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.  So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers.  If that’s you, and what you’re looking for, we’d love you to be part of our future.

Why this job matters

The role is responsible for planning and managing the delivery of project(s): This activity could be smaller projects where scale / complexity / risk is low or stages / components / work streams within a larger project / programme. In both instances complexity indicators such as the Work Breakdown Structure and Team Structure are likely to be simple and single tier.

The nature of project outputs will be bespoke Network, IT and voice solutions for Enterprise Customers and you will need to manage specialists from across BT to do this. As a guide It is expected that the value of delivery (i.e. PS Resource, equipment etc.) could be in the region of £1 Million (N.B. This is not the contract value).

You’ll be directly engaging with customers and as such have a key role in shaping customer experience through both project outcomes and personal behaviours. As part of a professional community of Project and Programme Managers you will be expected to have a good knowledge of project management methods / tools and conform with governance / standards set out by the PMO (or contract where mandated).
 

What you’ll be doing

•    Producing and maintaining the Delivery Schedule.
•    Producing or providing input to Project Management artefacts (i.e. PID, RAID Logs etc.)
•    Managing multiple BT teams / functions to deliver an agreed set of outputs within time, budget and quality parameters.
•    Keeping customers informed of progress. This will be via informal and formal mechanisms.
•    Supporting and conforming with agreed governance structures (i.e. attending project checkpoints, providing regular schedule updates etc.)
•    Highlighting any changes in scope and ensuring that these are managed through appropriate governance.
•    Managing risks / issues with appropriate escalation in a timely manner.
•    Providing and maintaining resource forecasts within Clarity PPM/Planview..
•    Inputting and maintaining key milestone dates within Clarity PPM/Planview.
•    Seeking customer satisfaction feedback.
•    Manging the delivery budget and ensuring costs do not exceed these.
•    Maintaining professional and ethical standards at all times.
•    Ensuring that project outputs are of the right level of quality.

The skills you need

•    Competent project management skills with experience of delivering technical solutions to Enterprise customers.
•    Ability to direct and manage both internal, third party and customer resources.
•    Ability to build plans that cover delivery activity and resources – Intermediate practitioner.
•    Good communication skills; verbal and written.
•    Effective stakeholder management skills
•    Good interpersonal skills; emotional intelligence, ability to build relationships, ability to network etc.
•    Ability to predominantly operate with autonomy / independence
•    Curiosity and challenge needed to assure good outcomes
•    Tenacity and resilience
•    Negotiation skills – Intermediate practitioner.
•    Comfortable with “taking the initiative”
•    Problem solving skills – Intermediate practitioner.
•    Ability to identify risk and develop risk mitigation strategies.
•    Commercial and financial acumen – Intermediate practitioner.
•    Ability to connect with our customers and grasp the challenges faced by their business.

•    Experience of managing the delivery of Work Packages or small Projects. Ideally these should be IT or Network related.
•    Experience of working in a face to face role with customers in equivalent roles or one step up.
•    Experience of managing and directing small (<10 FTE) multi-function teams.
•    Hold a Project Management qualification (i.e. foundation level)
•    Experience of working in a large organisation with a complex stakeholder environment.
•    Experience of managing dispersed teams is desirable as sometimes teams are not co-located.
•    Experience of using corporate IT systems for collaboration, workflow etc..
 

Experience you would be expected to have

•    Customer Champion
•    Solution Focussed Achiever
•    Bold Decision Maker
•    Experience of managing the delivery of Work Packages or small Projects. Ideally these should be IT or Network related.
•    Experience of working in a face to face role with customers in equivalent roles or one step up.
•    Experience of managing and directing small (<10 FTE) multi-function teams.
•    Hold a Project Management qualification (i.e. foundation level)
•    Experience of working in a large organisation with a complex stakeholder environment.
•    Experience of managing dispersed teams is desirable as sometimes teams are not co-located.
•    Experience of using corporate IT systems for collaboration, workflow etc..

Connected Leader Behaviours

•    Customer Champion
•    Solution Focussed Achiever
•    Bold Decision Maker

Key Decisions

•    Owns decisions on delivery estimates
•    Owns decisions on reporting delivery status
•    Owns decisions on risk ratings
•    Owns decisions on when / how to escalate delivery issues