Process Designer

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Portfolio Roadmap?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, mastering the Multi-Cloud, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Through our Digital strategy we are moving to will help create a better future for Global and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer and colleague service with market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility with the greatest colleague experience. This will help us to become a more profitable, predictable and customer-focused business.
 

Why this job matters

Working on the majority of Products contained within the Portfolio, Process Designers are both Analysist of the current state based on data evidence and insight and process consultants accountable  for the design and implementation of E2E Journeys to support product roadmaps, solutions and single developments in specified portfolio areas. These portfolio developments will help Global create the most commercially successful customer centric portfolio in terms of market leadership, revenue growth and cost reduction through operational efficiency. We strive to strike the balance between providing the best possible service to our customer, at the optimal cost to the business, without compromising quality.
Our governance is centred by our Concept to Market (C2M) and Concept to Live (C2L) principles (waterfall and Agile delivery governance).

What I’ll be doing – your accountabilities

• Self-manage portfolio developments and launches to time, cost and quality, as outlined in the RACI
• Translate business requirements into operational impact and align with associated systems architecture as defined by the solution design
• Create and maintain key reports and documentation ensuring effective collaboration by producing output consistent with agreed format and frequency
• Instigate and manage operational relationships covering all functions involved in the journey throughout LBGUPS. Ensure all requierments, risks and issues are captured and understood by all relevant stakeholders and ultimately secure operational agreement to support project launch
• Be fully accountable for the creation of ARIS Connect product models and updates required throughout project delivery. Be responsible for identifying the necessary supporting procedures and ensure they are seemlesly linked to your process  
•  Identify and facilitate operational training requirements to ensure Gold Users are fully equipped with the necessary knowledge to upskill the remaining team supporting the function
• Proactively review and agree a test strategy to build confidence throughout the project. Facilitate both Prototyping and User Acceptance Test (UAT) opportunities and communicate output concisely and effectively. Provde ORT consultancy ensuring effective operational scheduling and support. Monitor resolution of any technical and operational defects or non-compliances throughout the project to ensure overall status is fully understood.
• Customer experience must be the critical influence for every project you support
• Colleague experience is also vital to heping the Portfolio teams recognise how to best pivot their backlogs to most effectively mature from MVP through to fully optimised end state vision of the end to end process

Skills required for the job

• A confident process consultant having completed ALP - Process - Bronze (Version: 2) for ARIS Connect
• An overall awareness of the Global Product Portfolio 
• Analytical Thinker: Able to procur and inteprt data to clearly articulate the best insights on process maturity
• Stakeholder Management: Positive relationships established  and managed with key stakeholders (e.g. Operations, Hub, Solution Design, Sales, Product Line) to ensure successful business outcomes
• A good communicator who knows their audience and how to maximise impact with key messages
• Delivery: be positive, influence others to collaborate effectively, find solutions to achieve the objective. Think autonomously and voice concern at the right point to enable time for recovery
• Commercial Comprehension: Delivering profitable growth (i.e. balance delivery and benefits)
• Good administrative skills to create and update documentation to give near real time visibility of progress, risks and issuses 
• Development: owns a constantly evolving PDP to mirror evolution within the role and BT including on time completion of all Mandatory & Compliance Training

Experience you would be expected to have

Mandatory

• Process design:  Competent using ARIS Connect to update and create models adhering to Group defined standards and architecture. Skills maintained throughout (keep alive)
• Business Analysis: Competent in Root Cause Analysis and utilising data to recommend the best way forward

Preferred

• Project Delivery Methodolgies in general but specifically Waterfall and Agile
• Operational modelling covering service delivery and in life support
• Customer experience through moments that matter, personas and NPS (Net Promoter Score) measures

Additional allowances and benefits 

• Bonus
• Health Insurance
• Cafeteria
• Smart working allowance