International Cash Collection: Operations Associate
Building 31, Budapest, Hungary
What you'll be doing
- Ensure customer payments are made on time and in compliance with BT Credit Management Policy. Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction.
- Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
- Manage assigned collection portfolios in adherence with Internal Operational Procedures, Credit Policy, Risk and Compliance Processes and Company Code of Conduct
- Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner.
- Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
- Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged.
- Protect and develop customer loyalty by applying Credit Management best practices and using knowledge of the end-to-end Billing process.
- Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines
- Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Focusing on the objectives and the required outcomes of the processes while delivering a service
- Working with a cooperative and positive attitude in a group setting to achieve common goals
- Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage
Professional skills:
- Negotiation skills
- Excel knowledge
Language skills:
- English on a fluent level
- French on a fluent level