Inside Sales Account Manager

Work Schedule: Full Time, with hybrid working (up to 2 days/week home office)

In case of internal application, please do not forget to inform your line manager about your willingness for the internal move. Please note that the future manager might ask for a reference about you from your current line manager. Please also bear in mind that your salary will not be adjusted automatically, but the new Line Manager can request it via the off-cycle process. In case you are not selected for the position, the Recruitment Team will let you know via email.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Role Purpose

This role acts as a key growth engine for BT International, responsible for delivering high volumes of profitable sales through skilled, customer-focused account management. The role holder will manage a defined portfolio of accounts, driving new business acquisition, customer retention, and growth through proactive engagement, strategic planning, and collaboration with internal teams.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Own and manage a defined portfolio of accounts, covering acquisition, development, and retention.
• Drive outbound sales activity to generate new leads and convert them into qualified opportunities.
• Deliver against quarterly and annual sales targets (ICGM, ICV, revenue, EBITDA, NPS).
• Conduct customer meetings and lead commercial and contractual negotiations.
• Develop and maintain detailed account plans and win strategies.
• Accurately forecast and manage pipeline using Salesforce (SFDC).
• Promote and position BT’s full portfolio, identifying cross-sell and up-sell opportunities.
• Support marketing campaigns and drive campaign-specific outcomes.
• Act as a single point of contact (SPOC) for customers, ensuring seamless service and delivery.
• Collaborate with virtual teams across BT to ensure a consistent “One BT” customer approach.

Skills & Experience

Professional Skills

• Proven experience in sales or account management, preferably in telecoms or technology.
• Strong commercial acumen and ability to understand and align with customer needs.
• Ability to work independently, taking full ownership of sales initiatives.
• Proficiency in CRM tools (e.g., Salesforce, LinkedIn, Pega).
• Strong presentation, negotiation, and communication skills.
• Fluent in English; additional European languages (Italian, French, German) are advantageous.

Soft Skills

• Customer-focused mindset with a commitment to delivering exceptional experiences.
• Solution-oriented with strong analytical and problem-solving skills.
• Self-motivated, proactive, and resilient under pressure.
• Ability to manage multiple priorities simultaneously.

Qualifications (Desirable)

• Degree in Business, Economics, Engineering (Telecoms), or equivalent experience.
• Demonstrated enthusiasm for technology and telecommunications.

Leadership Behaviours

• Customer Champion – Understand and advocate for customer needs.
• Solution-Focused Achiever – Deliver ambitious goals and tangible results.
• Commercial Thinker – Anticipate market dynamics and leverage commercial opportunities.

Additional Allowances & Benefits

• Bonus
• Health Insurance
• Cafeteria
• Smart working allowance

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.