Enterprise Architect Specialist 2026 Hiring Pool

BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture. 

Key Purpose of The Role

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are larger and more complex BT Business accounts. Depending on the account the focus of the role may be pre-sales, delivery, in-life or a combination.

The key purpose of the role is to enhance the customer experience and drive profitable growth.  The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas. 

The EA is accountable for design activities on the account and supports the Client Services Manager directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution.  Specifically:

• Be part of the Client leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan
• Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
• Provide leadership to the operational teams in moments of major customer jeopardy
• Ensure technical risks and issues that could impact the service are owned by the appropriate players
• Create, own and execute regular governance forums – at least quarterly - with the Client Partner or Sales Director and VP Technical Design to evidence continuous progress against personal goals and account goals
• May lead a sub-vertical and support the wider team in developing opportunities
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.

Key Responsibilities

Core activities -

Know your goals

• Agree specific goals with the Client Partner/Account Director for the design and technology contribution to the account targets.  These will vary by account and contract lifecycle phase, including areas such as revenue generation, cashflow, EBIT, ICGM, pipeline, NPS and RFT.
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.
• Direct the Service community resolve service issues with technical advice as necessary
• Role model the C&SD culture and ways of working

Drive your team

• Challenge C&SD people to deliver outcomes effectively. Provide feedback where things have gone well or need improving
• Ensure C&SD delivers the right resource, in the right place, at the right cost, doing the right things (This is the India first principle)
• Challenge all Operations and other teams to deliver their functional responsibilities
• Accountable for those performing design work on the account, whether BT, technology partners or third parties
• Mentor and share knowledge with others
• Promote growth within your account. Document and celebrate opportunities regardless of how big or small they are

Know you’re in good shape (get the basics right)

• Ensure solution roadmaps are current, available and fully aligned to the account plan and Customer plans. Evidence and celebrate where items from your roadmap are contracted
• Ensure all design documentation is managed in a quality fashion (versions, TLF, etc.)
• Ensure a proactive schedule of technical audits are carried out, with remedial actions followed through and closed
• Drive design best practice within the account, including:
• Adopt design patterns and repeatable solution best practice across account domains
• Adopt use of best practice design tools within your account
• Ensure operational teams complete root cause analysis and implement learning for issues and especially P1 incidents. Look for opportunities where C&SD can “design out” issues
• Ensure appropriate design governance and quality controls are in place for approving and executing planned change controls
• Run quarterly reviews with Senior Manager C&SD on account plans, adherence and C&SD ways or working

Know your customer

• Document your customer business priorities and corresponding technology drivers
• Document your key stakeholder map and influence map
• Document where customers have EOL services, share the risks with the customer and service assurance team
• Lead the development, ownership, agreement and profitable delivery of the customer technology roadmap
• Understand your customer governance and approval processes across the design and delivery lifecycle, including Architecture, Technical, Commercial, Change board, Delivery and Acceptance

Lead from the front

• Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
• Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
• Provide design authority for complex solutions and/or platform design
• Provide consultancy on designs for multiple platforms and/or solutions.                                                                             
• Contribute to the on-going development and adoption of BT’s strategic toolset  
• Continuous personal development to maintain awareness and able to credibly speak on emerging trends and technology

Key / unique decisions made by this role

• Decide on the design scope to leading edge high impact and high risk network platforms and/or customer solutions
• Propose technical strategy to product / propositions teams and/or customer solutions factoring in high impact and high risk
• Ensure the appropriate team manage risk effectively. E.g.  testing.
• Decide on approach to resolving customer affected issues to leading edge high impact and high risk platforms and/or customer solutions, as appropriate
• Decide how to re-use solution designs
• Decide on implementation approaches of technology related transformation activity

Problem solving

• Solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions
• Solve problems that are complex and unknown, and may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions
• Deliver significant stakeholder influence may be required to resolve problems supporting Customer Success and the wider Operations team. Give technical guidance to others to help resolve issues outside of the domain of the role
• Support Customer Success and the wider Operations team major jeopardy if customer and BT context (sales, commercial exposure, exec. escalation) requires
• Encourage supporting Service Assurance and Customer Success teams to deliver BAU resolution RFT without needing intervention

Change management

• Accountable for ensuring the environment inventory is maintained to an accurate level by ensuring correct investment in systems
• Accountable for ensuring the environment is documented at an end-to-end architecture level, product service architecture, and site architecture level
• Accountable for ensuring Technology and Service Assurance - particularly 3rd line resolvers -understand the end-to-end architecture and how the various products/solutions hang together
• Advocate for customer feedback into product bug fixes and improvements
• Accountable for ensuring the customer environment is properly proactively alarmed in event monitoring systems
• Make authoritative recommendations on design tools and processes for platforms and/or customer solutions, where appropriate
• Support as necessary the resolution of in-life issues to high risk and high impact platforms and/or customer solutions

Measure of success

• Delivery of right first time solutions.
• Net Promoter Score for relevant customer(s)
• Evidence of successful transformation measures – e.g. step change in processes, innovative designs based on, or leading to, enhanced best-practice, cost reduction
• Positive revenue measures for Global roles
• Reduction in cycle time (efficiency)
• Engaged people
• Reduction in escalations
• Issues managed with LT and resolutions and improvement driven down
• Reduction in incidents

Skills and Experience Required

• Solution Leadership

• Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers.
• Excellent understanding of BT’s portfolio and Operating model

• Executive Customer Relationship Management (to C level)
• Virtual Team/Matrix Leadership (up to 50 people)
• Business and commercial accumen
• Transformational and Fiscal Management
• As a solution lead on major accounts with revenue of > 25M
• As a solution lead driving opportunity development and qualification on major accounts or prospects
• Managing financial targets (Sales and cost)
• Managing a virtual and international team
• With driving transformation and optimisation in a solutions environment

What we offer

Compensation and benefits:

• Attractive salary
• Cafeteria package  - HUF 600,000/ year
• Performance-based bonus 
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance 
• Employee discount opportunities 
• Highly affordable mobile packages for the family as well

Work atmosphere and community:

• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)

Flexibility:

• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)