Design and Implementation Professional

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job matters

This is the opportunity to be part of a dynamic team of security professionals. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

The role holder will be responsible for designing, implementing, testing and handing over to service security solutions based on BT’s security portfolio technologies for global customers.

You’ll be an advocate for our design capabilities—promoting what we do, while simplifying technical knowledge to make it accessible and valuable to our customers. We’re looking for someone who’s curious, proactive, and ready to challenge existing processes to drive continuous improvement.

Collaboration is at the heart of this role. You’ll work closely with experienced designers, drawing on their expertise to deliver the best possible outcomes. If you're ready to grow, innovate, and make a real impact, we’d love to hear from you.

What you'll be doing

The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions, which meet customer needs.

What you’ll be doing

• You will support technical discussions
• As a design professional you will promote what we do and understand the customers’ needs to relevant solutions.
• Provide a technical knowledge in a simple manner to our customers.
• We will expect you to lean on experienced Designers to help provide the best solutions to our customers.

Key responsibilities:

• Define and agree the project scope, estimate the time, budget and resources required to support the deliverable. Support the capture of business requirements.
• Translate customer requirements into high quality technical solutions using standard solution approaches.
• Supports in the design of solutions based on specific requirements using standard approaches in line with the wider technical strategy or roadmap.
• Prepare and deliver high quality (standard or custom) network designs (e.g. HLD, MLD, LLD) and/or customer solutions according to the project scope and schedule, within budget.
• Regularly maintain overall solution documents as required.
• Contribute to resolving issues that arise during design.
• Work together with a global team of network designers.
• Ensure the designs fulfil the customer's expectations and align with the current security principles.
• Ensure that own designs adhere to architectural principles and policies.
• Display excellent customer-facing skills, as working directly with external BT partners.
• Complete the work of the implementation request on the planned start/end dates and per the specifications, configuring the devices and verifying normal operation.
• Manage multiple projects and work with various BT teams to deliver the tasks on time and with minimal impact to the customer’s business. Collaboratively work with other designers, engineers to resolve design and implementation issues.
• Maintain a good understanding of key security products (e.g. Next Generation Firewalls, Cloud Proxy solutions).
• Occasionally required to work flexibly as out of hours working will be required for transition and transformation change windows.

• Supports change management, impact assessments and design documentation updates.
• 9. Supports the implementation of ways to improve working processes within the area of customer solution design.

Accountabilities:

1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.

2. Contributes to resolve issues that arise during design.

3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.

4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.

5. Ensures that own designs adhere to architectural principles and policies.

6. Performs root cause analysis for issues in relation to designs.

7. Supports change management, impact assessments and design documentation updates.

8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs.

9. Supports the implementation of ways to improve working processes within the area of customer solution design.

Skills required for the job

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements.
• Ability to explain and present technical concepts to a variety of audiences.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Focusing on the objectives and the required outcomes of the processes while delivering a service.
• An agile worker, self-motivated & able to work in a team environment.
• Ability to work in a process-intensive and complex environment.
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.
• Excellent written and presentation skills to be able to document and articulate designs and solutions to stakeholders.

Professional skills:

• Analytical thinking and designer mindset.
• Industry accreditation (e.g. Check Point) at a basic level.
• Experience in creating high quality technical designs and customer-facing proposals.
• Ability to interpret customer needs, assess the full requirements, identify solutions to standard and non-standard requirements.

Technical skills:

• Good foundational knowledge of key security technologies and products with hands-on experience and technical knowledge for one or more of the following:
• Security Gateways (Cisco Firepower, ASA, Check Point, Palo Alto plus appropriate Managers)
• Cloud Security Proxies (Zscaler, Palo Alto Prisma)
• Other Security Solutions (IDS/IPS, VPN, Remote Access solutions)
• Experience deploying network and security services for large organizations.
• Skills with diagnostic tools including ability to interpret and analyse output.
• Knowledge of IP networking and security-related technologies.
• Security-related certifications (Cisco CCNA, Check Point CCSA) is an advantage.
• Any knowledge of Python, Kubernetes, Ansible, automation and RESTful APIs is an advantage.

Language skills:

• Fluent in English (both written and spoken).

Additional allowances and benefits

• Bonus
• Health Insurance
• Cafeteria

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.