Contract Manager - Talent Pool

Position Type: Talent pool

Please note: This is a Talent Pool position, created to identify and engage potential candidates for future open opportunities. By applying, you are joining our pool of qualified professionals who may be considered for upcoming roles.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job matters

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower within a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter.
You will drive growth on the existing contract through effective management of moves, adds, and changes within your parameter.

What you will be doing – your accountabilities

• Ensure the resolution of key high-risk contractual issues within your parameter
• P&L ownership of dedicated mid-sized complex contracts or pillars within very complex contracts
• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities
• Accountable for Risk & Obligation management for your parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Customer facing for all contractual-related matters
• Accountable for organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required
• Ensures before contract signature that proposed contractual obligations are achievable

Skills required for the job

• Coaching and Mentoring Skills: Provide informal ongoing mentoring and coaching to virtual team members
• Data Analysis: Ability to use robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate, and present large volumes of data effectively
• Ability to review and manage team performance
• An affinity for problem solving
• Strong legal and commercial acumen
• Stakeholder Management: Build strong cross-functional relationships
• Communication Skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage; presents business plans, forecasts, and risks to senior internal GS stakeholders with clarity
• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs
• Ability to make logical judgments about where leadership is needed in the team
• Willingness to challenge and do the right thing where required, e.g., resolve contractual challenges and disputes

Experience you would be expected to have

Mandatory
• Significant experience in managing medium-sized complex and non-standard contracts and accounts

Preferred
• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions
• Possess expert resource and demand management experience and skills, including best-in-class practices

Connected leaders behaviours

• Customer champion – Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences
• Commercial thinker – Uses understanding of internal commercial insight and latest external thinking to develop and implement ideas that benefit BT
• Solution-focused achiever – Identifies and implements plans to overcome obstacles and achieve ambitious goals
• Bold decision maker – Problem solves to achieve business unit plans, providing expertise and insight to support bold decisions

Key decisions

• Identifies new sales opportunities for Vertical accounts and hands these to account management to pursue as required
• Accountable for ensuring before contract signature that proposed contractual obligations are achievable
• Commercial decisions within the contract DoA structure

Additional Allowances & Benefits

• Bonus
• Company car or car allowance
• Health Insurance
• Cafeteria
• Smart working allowance

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.