Contract Management Professional

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

Key responsibilities

• The CDS Contract Management Professional will own end to end contract management including P&L performance, risk and obligations, financial targets and profit improvement for one or more small to medium contracts or regional contract management for complex contracts
• He/she is the key commercial contact between the customers, the BT sales and service operations, maintains and develops customer/stakeholder relationships
• Ensuring that all services delivered to the contract/s by the team are delivered to the standards required, and/or contained within the customer contract/s
• Managing queries, disputes and escalations associated with the contract/s under ownership
• Managing contract derived risks, obligations, SLA's and the management and mitigation of same
• Being responsible for governance and reporting tasks (CGR, IRT etc)

This role will suit you if you have the following skills

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision
• Proven experience in delivering effective and engaging presentations to a variety of audiences
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
• Agile with complex business processes ( p.ex. Lead 2 Cash) is an advantage

Professional skills: 

• Interest or experience in complex projects is an advantage
• Contract and business management experience in multinational environment is an advantage
• Problem solving skills with a can do attitude in a changing environment
• Confident user of MS Office Applications (including intermediate excel)
• Minimum bachelor degree and 2+ years relevant working experience in B2B customer and business management field is an advantage

Language skills: 

• English on a fluent level