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Change Management - Associate
Building 31, Budapest, Hungary
About BT (British Telecommunications)
BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions, and services. We also provide managed telecommunications, security, and network and IT infrastructure services to customers across 180 countries.
BT in Hungary
BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.
Why this job matters
As a Change Manager, you play a pivotal role in safeguarding service stability while enabling innovation across a diverse range of products. You are the central point of coordination for customer change requests—owning the process from initial request and stakeholder alignment through to post-implementation review. By applying ITIL best practices and leading structured CAB meetings, you ensure that every change is planned, assessed, and executed to meet business objectives with minimal risk.
Your expertise enables seamless collaboration between customers, technical teams, and operations, driving clear communication and operational precision. This role is essential in balancing agility with stability—ensuring that every change not only works but works for the business.
What you'll be doing:
• As the role holder, you will be following ITIL framework
• Responsible for end to end management of customer change requests for different products
• Gathering all information provided from customer and reviewing/validating/coordinating with the involved parties
• Following up with the customer and respective implementation teams
• Chairing CAB meetings
• Reviewing all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed, creating post implementation reviews
• Ensuring operational procedures are in place, maintained and followed as appropriate
• Producing management reports
• Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Ability to comprehend and to oversee various aspects of a problem or a situation
Professional skills:
• Relevant work experience in a multinational/telecommunications environment
• Strong Microsoft Office knowledge
• Degree qualification is an advantage
• ITIL qualification is an advantage
Language skills:
• English on a fluent level
What we offer
Compensation and benefits:
• Attractive salary
• Cafeteria package - HUF 600,000/ year
• Performance-based bonus
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance
• Employee discount opportunities
• Highly affordable mobile packages for the family as well
Work atmosphere and community:
• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)
Flexibility:
• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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