All IP Migration Desk Specialist

Job Req ID: 5970

Posting Date: 06-Jan-2023

Function: Business Services & Operations

Location:

Building 31, Budapest, Hungary

Salary: Competitive

What you'll be doing:

You will be providing support to Global's All IP transformation team to help drive our customers journey from legacy services to IP based services
Initially you will be supporting the All IP sales enablement team, owning the "Stop-Sell" process to ensure the right customers are aware services are being withdrawn
You will be responsible for ensuring our account teams have notified their customers with the communication and notices provided, managing a structured governance process
You will be supporting the Senior All IP Commercial Lead, responsible for tracking and reporting progress.
The role will require a high level of interaction with account teams and their management, to ensure Global's obligations to ensure customers are notified are met.
You will be responsible for identifying customers who continue to order legacy services, through the analysis of various reports, and liaising with the appropriate account teams.
You may also be required to provide additional support with regards to reporting other aspects of the programme and further supporting our engagement with account teams
Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Taking the responsibility and taking care of the consequences of making a decision

Professional skills:

Communication Skills - simple and clear communicator, persuasive and able to gain support
Analytical Skills - comfortable analysing reports to determine next course of action
Project control/reporting - able to set-up controls and reporting to deliver successful outcomes
General awareness of both legacy (ISDN/PSTN) services and IP based services is an advantage
General awareness of sales and account management is an advantage

Language skills:

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