All IP Migration Desk Specialist

Job Req ID:  5970
Posting Date:  06-Jan-2023
Function:  Business Services & Operations
Location: 

Building 31, Budapest, Hungary

Salary:  Competitive

 
What you'll be doing:

 

  • You will be providing support to Global's All IP transformation team to help drive our customers journey from legacy services to IP based services
  • Initially you will be supporting the All IP sales enablement team, owning the "Stop-Sell" process to ensure the right customers are aware services are being withdrawn
  • You will be responsible for ensuring our account teams have notified their customers with the communication and notices provided, managing a structured governance process
  • You will be supporting the Senior All IP Commercial Lead, responsible for tracking and reporting progress.
  • The role will require a high level of interaction with account teams and their management, to ensure Global's obligations to ensure customers are notified are met.
  • You will be responsible for identifying customers who continue to order legacy services, through the analysis of various reports, and liaising with the appropriate account teams.
  • You may also be required to provide additional support with regards to reporting other aspects of the programme and further supporting our engagement with account teams
  • Home office is available in this role depending on further agreement

 

This role will suit you if you have the following skills:

 

Soft skills:

 

  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Taking the responsibility and taking care of the consequences of making a decision
 

 

Professional skills:

 

  • Communication Skills - simple and clear communicator, persuasive and able to gain support
  • Analytical Skills - comfortable analysing reports to determine next course of action
  • Project control/reporting - able to set-up controls and reporting to deliver successful outcomes
  • General awareness of both legacy (ISDN/PSTN) services and IP based services is an advantage
  • General awareness of sales and account management is an advantage
 

 

Language skills:

 

  • English on a fluent level
 
 
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