Systems Analyst

Job Req ID:  322
Posting Date:  23-Sep-2022
Function:  Software Engineering

Aztec West, Bristol, United Kingdom

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Why BT Digital

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.


Why this Job Matters

Working as part of a team of highly skilled engineers, supporting the operational & service requirements across the IT Consumer Estate working collaboratively across multiple engineering teams. Will ensure that the high standards required in terms of service are met and stability requirements adhered & delivered to. Will be involved in the push to drive Automation into Operational teams with a ultimate goals of leading to a zero touch operations.

What I’ll be doing – your accountabilities

  • Playing a part in Technology strategy using operations driven design/development and SRE practices to improve service. Removing legacy in-life issues and improving quality and stability of new product launches.
  • Working with Service Assurance to ensure effective monitoring, and alerting on all interfaces (system and user), queues and jobs to give early warning of issues before they become service impacting or Customers, Consumer or other Technical teams tell us
  • Helping to define and then drive Transformation Opportunities
  • Build upon working relationships with our Strada partners within ASG functions
  • Develop and maintain close working relationships with multiple teams across Consumer engineering
  • Focussing on service quality and reliability contributing to increased customer satisfaction
  • Contribute to EOSL by managing the removal of legacy systems and estate.
  • Drive improvements to system reliability and non functional maturity. 
  • Identify opportunities for continuous improvement, striving to improve process and automation to reduce TOIL
  • System performance and capacity management
  • Working with SRE Specialists to identify Automation Opportunities to reduce all manual interventions
  • Working with SRE on opportunities for  adoption of ML/AI Opportunities
  • Driving a culture of change across design, development and ASG teams focussing on reporting, automation, self-healing and simplified deployments in the operational estate,


Skills required for the job

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Advanced knowledge of front-end and back-end programming languages, such as Java, C++, Javascript, Python, and Ruby.
  • Working knowledge of SQL Databases & basic network configuration.
  • Working knowledge of security and regulatory standards such as GDPR, ICOFR, ISO27000 etc and their impacts on the operational environment.
  • Working Knowledge of IT Hardware and Software.
  • Ability to learn and master employer-specific software.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Experience in  standard IT Hardware equipment, deployment
  • Experience in development of application level monitoring tools – knowledge of externally available tools like Dynatrace, AppDynamics, ELK and Splunk.
  • DevOps Tooling Skills
    • Source Control (like GitLab, Bitbucket, SVN, VSTS etc)
    • Continuous Integration (like Jenkins, Bamboo, VSTS )
    • Infrastructure Automation (like Puppet, Chef, Ansible)
    • Automated Unit Testing – (NPM, JUnit, NUnit)
    • Automated Static Code Analysis –( SonarQube, Structure101,)
    • Security Scan – NexusIQ
    • Packaging and Repository Management (Nexus)
    • Continuous Deployment Automation & Orchestration (Ansible Tower)
    • Container Concepts (LXD, Docker)
    • Orchestration (Kubernetes, Mesos, Swarm)

Cloud (like AWS, Azure, GoogleCloud, Openstack)



  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..