People Relations Case Specialist

Location

Bristol - Hybrid working 3 days in the office, 2 wherever. 

Why This Job Matters:

We're looking for a highly experienced People Relations Case Specialist to bring deep expertise in complex and high-risk employee relations matters. You’ll act as a subject matter expert, offering strategic case management support and guidance to business leaders across BT Group.

You’ll play a critical role in shaping and improving ER processes, policies, and products—helping to upskill managers, enhance the colleague experience, and ensure best-in-class ER practices for all UK employees. Your contributions will be essential in driving operational excellence while safeguarding BT from legal, financial, and reputational risks.

This is an exciting opportunity to be part of a high-impact team that’s driving change and delivering a broader range of people services across the business.

What you’ll be doing

•Manage a designated caseload independently, partnering with senior business leaders to deliver effective case outcomes.
•Ensure colleague wellbeing, inclusion, and a safe speed of resolution by assessing impact and implementing appropriate interventions.
•Provide accurate and timely advice on complex employee relations matters, balancing legal, policy, and commercial considerations.
•Identify trends and recommend preventative actions across your specialist hub to improve processes and mitigate risk.
•Escalate issues through appropriate channels, adhering to standard operating procedures and governance.
•Deliver services in line with policies, procedures, and SLAs, maintaining accurate case records in the case management system.
•Collaborate closely with key stakeholders across People & HR Services, Legal, Ethics, and business units to support people priorities.
•Act as a point of escalation and coach for less experienced colleagues within People Relations and People & Culture teams.
•Lead or contribute to ER-related training and projects focused on policy, process, or product improvements.
•Stay current on employment law, case outcomes, and internal people data to guide decision-making and contribute insights to continuous improvement.

The skills you'll need to succeed

•Proven experience managing complex and high-risk ER cases end-to-end, applying strategic thinking and sound judgment at every stage.
•Strong knowledge of Employment Law, ACAS Code of Practice, and experience delivering ER support in a fast-paced, SLA-driven environment.
•Skilled at using data and insights to inform case handling, identify trends, and drive preventative action.
•Confident delivering ER-related training to all employee levels, including senior leaders.
•Track record of driving continuous improvement, challenging the status quo, and contributing to policy and process enhancements.
•Effective communicator and influencer with excellent written and verbal communication skills.
•Builds strong relationships and collaborates effectively across teams, with stakeholders, and with trade unions.
•Experience with Employment Tribunals and unionised environments.
•Proficient in case management systems and MS Office tools (Excel, Word, PowerPoint).
•CIPD Level 5 qualified (or working towards) or equivalent experience in employee relations.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•10% on target bonus 
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave 
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.