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Inside Sales Manager

Job Req ID:  14828
Posting Date:  27-May-2023
Function:  Sales and Commercial

Assembly, Bristol, United Kingdom

Salary:  Competitive plus great benefits

Why this job matters

The Inside Sales Manager is responsible for driving sales performance, managing the diversity of customer accounts for the region through frequent and meaningful customer interactions, and careful planning and forecasting to ensure the best return on investment. You’ll be responsible for coaching and developing a team of inside sales professionals. 

What you’ll be doing

•    Responsible for sales activity and performance of the team that is critical to the delivery of the region’s sales strategy.
•    Monitors the market and adapts and adjusts to maintain optimal team performance, taking into account changing market forces, competitor activity and internal volume targets. 
•    Responsible for creating a reputation that attracts the very best talent (internal and external) and an environment for the team to focus on customer loyalty and long-term relationships. 
•    Uses reward and recognition tools to motivate the team. 
•    Moves customers away from end-of-life technology to new technology whilst protecting customer experience and revenue. 
•    Uses sales reporting, analytics, and commercial insights to drive continual improvement for the best KPI outcomes. 
•    Responsible for timely and effective coaching and mentoring.

What we'd like to see from you

•    Sales management experience including successful delivery of targets and team performance. 
•    Experience with motivating an inside sales team and coaching individuals in pursuit of sales excellence. 
•    Able to create a strong, inclusive culture/environment. 
•    Practiced in accurate forecasting and consistent delivery. 
•    Excellent interpersonal skills working with customers and wider internal teams. 

The skills you’ll need

Customer Engagement
Account Planning
Financial Analysis
Account Management


At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 


We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’


We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  


This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.