Data Specialist - Operational Performance
Assembly, Bristol, United Kingdom
At BT, we believe in using the power of communication to shape a better world. Our rich history as pioneers in the telecommunications industry fuels our drive to remain a forward-thinking technology company. We aspire to be personal, simple, and brilliant for our customers, fostering an inclusive environment where everyone, regardless of their background, can flourish.
From supporting essential services to creating large-scale technology infrastructures like BT Sport, our relentless pursuit of progress has positioned us as a robust, successful brand. In this rapidly evolving digital world, we need proactive, resilient, and optimistic individuals to join us on our journey. In return, we offer unparalleled personal development and a wealth of learning opportunities.
Why this role matters
The Data Reporting & Analysis team lies at the heart of our data-driven organisation. Our team's mission is to deliver superior service, quality, and value by providing high-quality data that captures customer experience and operational cost.
As a member of the Operational Performance team, you'll play a pivotal role in shaping our commercial and operational performance through actionable data insights, metrics, and KPIs. Your work will directly impact our customer service department, aiding in the continual development and improvement of our services.
What you'll do
Responsibilities
You'll be at the forefront of producing data and visualisation products for the Director and each functional area within customer service. A significant aspect of your role will involve communicating and visualising data in an engaging manner to drive sound decision-making, actions, and outcomes.
Key responsibilities include:
- Developing the visualisation and visual analytics strategy for the Data Reporting & Analysis Team.
- Managing relationships and deliveries from the Business Insights Team, particularly regarding Tableau.
- Providing detailed and quality requirements for additions and improvements to the Measure Marketplace (MMP).
- Seeking opportunities to work with the wider Business Data Team to promote the MMP and empower individuals to use it.
- Managing a team of Data Professionals, ensuring they have access to relevant information and training to keep skills aligned with changing technologies.
What you'll bring
Skills & Experience
The ideal candidate will have:
- Proficient in (Google SQL, Microsoft SQL, Oracle PL/SQL).
- Proficient in data visualisation (Pablo, QLIK)
- Understanding of data modelling techniques.
- Knowledge of BT Business Products and Services.
- Strong organisational skills with a proven ability to manage priorities effectively.
- Excellent communication skills with the capability to create clear delivery plans.
- Preferred qualifications include experience with Oracle APEX, service-oriented platforms (SOAP and ReSTful APIs), and Google Cloud Platform (GCP).
Experience
We're looking for candidates who have experience working with effective data applications, contractors on commercial terms, and have a high awareness of BT’s regulatory environment. Experience in identifying and mitigating data quality issues and building strong data delivery plans is also required.
What you'll get
- Competitive salary
- 10% on target bonus
- 25 days annual leave, plus bank holidays
- Pension scheme (5% from you, 10% from BT)
- Flexible benefits
- Employee discounts (50% off EE for you, 30% off EE for friends & family and discounted BT broadband & TV)
- Flexible Working - This role offers a 3 together, 2 wherever working model
Come join us on our journey to make a better world through the power of communication. If you're a driven individual looking for a career that offers personal development and the chance to make a difference, we'd love to hear from you.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
