Converged Specialist

Why Sales and Commercial

In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are;

• Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
• Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools 
• Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force

Why this job matters

The contractual location of this role is our Bristol office; however, most of your time will be spent working with a specified partner and the customers within their defined patch. In this case, the patch covers Oxford. You will need to be a commutable distance from this location. 

The purpose of this role is to address the market opportunity for our complex converged portfolio (Internet access and data networking) within a defined territory, to grow market share and customer revenues, by providing specialist technical knowledge to grow existing customer spend into future revenue streams and acquire new business

To understand customer needs whilst aligning to BT and Channel Strategy to move to new IP products (Broadband, BTnet &, SDWAN etc) for our SME customers and BTLB partners. 

Responsible for working alongside BT Local Businesses to coach and create, develop, and close sales through sustained prospecting and activity (Third Party Sales Management capabilities). 

Be an advocate for BT Sales methodology to build rapport and establish long lasting relationships with customers to become a trusted advisor. 

In addition, Specialists are responsible for driving Acquisition sales to support market share growth.

What you’ll be doing

• Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
• You lead the review, analysis, and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and 
• optimise these KPIs to maximise sales performance and take corrective actions.
• Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered, and implemented appropriately contributing to 
• the wider Field Sales Strategy.
• Sales management & coaching capability with regards to multiple complex stakeholder management skills including: 
  • Customer – including C suite level across varying customer size,
  • BTLB – MD’s, sales teams, field sales, desk ops
  • BT – PSM, Specialist peers, Trading, Commercial, 
  • Customer Service & Order Management, Propositions, Product, Marketing.
  • Technical knowledge on specific products & services relating to internet access and data networking
• Be an exemplar for BT system usage and drive the right behaviours of SF.com usage within BTLBs

The skills you’ll need

What we would like to see on your CV

• Proven track record in converged product internet access & data networking sales 
• Demonstrative history of achieving sales targets 
• Evidenced sales planning capability, including KPI’s used to drive outcomes 
• Commercial thinker who uses internal/external insights for creating compelling customer propositions. 

Benefits include

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services