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Assistant Delivery Manager (Site Share & Colocation)

Job Req ID:  44744
Posting Date:  5 Mar 2025
Function:  Strategy, Transformation & Business Intelligence
Unit:  Networks
Location: 

Assembly, Bristol, United Kingdom

Salary:  Competitive with great benefits

Why this role matters

 

BT Tower Division is a new startup division here at BT, it’s aim is to improve the commercialisation of our infrastructure across the UK. 


Your role will be front line in delivering an excellent customer experience. Overseeing our site share / colocation process to ensure an efficient and enjoyable experience to customers as well as ensuring we maximise each business development opportunity through accurate data availability and efficient processes. 

 

The team is new and growing and we believe this is an incredible opportunity.  We have big ambitions for growth and this role is integral to delivering a stable base and a grounding in market leading site sharing.

 

This role would suit someone who has recently made the move to or is looking gain experience in autonomously managing process and customers while still receiving mentorship and support.

 

This role can be based in our Bristol or Birmingham office and our hybrid working model means you are expected to be in the office 3 days per week.

You'll have the following responsibilities

 

You will be responsible for ensuring timeline commitments to customers are met, as well as maintaining a professional and positive relationship with clients, suppliers and internal stakeholders to ensure a smooth colocation process. 

 

In addition

  • Work with the Business Development Manager to improve the sales process experience for customers. 
  • Work with the Colocation, Business Development and Operations Managers on the continuous improvement of the colocation process. 
  • Be the Tower Division front door for customers. 
  • Oversee the colocation process, tracking tasks and milestones, communicating status updates with the customer and ensuring timeline commitments and SLAs are delivered.
  • Work with the Data Strategy Manager to ensure security and quality of data in our database.

 

You will also relish the opportunity to develop and harness a culture of integrity, creativity and autonomy whilst creating a great environment to work in.


Please refer to the attached job description for full details of the role.
 

You'll have the following skills and experience

 

You will have experience either in infrastructure sharing and/or delivery and a good understanding of acquisition, planning and build, enabling you to communicate effectively between customers and internal property/delivery teams. 

 

If you have a background as a site share, delivery, acquisition or project manager, we would love to hear from you.

 

Required:

  • You have experience or relevant understanding of an infrastructure sharing environment. 
  • A good understanding of acquisition, planning and build. 
  • Demonstrable successful experience in a customer facing role.
  • Proven Excel/database skills and/or project tracking tools experience.
  • Exceptional organisational skills and demonstrable time management experience.
  • Substantial experience in successful communication and stakeholder management.
  • A proven track record of delivering against SLAs and timeline commitments.
  • Experience and success managing multiple projects with competing deadlines.

 

Advantageous:

  • You’ve either worked in:
    • A tower co. environment delivering to telecoms/MNO clients.
    • An MNO environment delivering new sites, upgrades or managing MNO shares on third party sites.
  • Sales experience.
  • Agile approach.
  • You’ve shown confidence at communicating at all levels including CxO across multiple functions.
  • Expertise and knowledge of the tower co. market and its evolution over time.
  • Experience or knowledge in difficulties of managing data within an MNO / tower co. 
     

Benefits

 

  • 10% on target bonus.
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service.
  • World-class training and development opportunities.
  • Option to join BT Shares Saving schemes.
     

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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