Application Support Engineer - Identity Services

Job Req ID:  470
Posting Date:  16-Sep-2022
Function:  Software Engineering

Aberdare, United Kingdom

Salary:  Competitive with great benefits

About BT


BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role


You will support, operate and evolve BT’s identity platforms to deliver identity and access related utility services and data to the business and will do this in accordance with applicable IT and financial audit compliance requirements, for instance those stipulated by SOx-ICOFR. The business use these utility services and data to run their business processes and remain compliant with respect to access management.




  • Accountable for leading key operational areas 
  • Accountable for onboarding new applications, including those are in-scope for Sox-ICOFR accountability 
  • Accountable for operating Sox-ICOFR controls in accordance with agreed RACM’s 
  • Accountable for the production and ownership of technical and process documentation 
  • Accountable for the continuous improvement of identity services, and on occasion other business areas identified by your line 
  • Leadership on championing the customer: Taking ownership of customer requirements (including issues) and working with the customer and the wider team to progress these requirements to a satisfactory conclusion that meets or exceeds customers expectation




  • Broad Technical skills in relevant Identity technologies 
  • Broad Technical skills in datacentre technologies and tools, including Oracle Linux and Microsoft Windows server 
  • Very good interpersonal and customer management skills 
  • Deploying and deploying Identity related technologies, e.g. Oracle Identity Manager; Oracle Unified Directory; Active Directory 
  • Deploying and deploying Data-centre related technologies, e.g. Oracle Database, Microsoft Windows SQL Database, Linux Server, Microsoft Windows Server, Server Hardware 
  • Operating audit related controls, e.g. Sox-ICOFR - mandatory
  • A degree or equivalent - preferred
  • Understanding of relevant IT standards (see experience for more details)
  • Applying IT standards, e.g. Continuous Improvement, ITIL framework, IT General Controls – preferred
  • Scripting languages, e.g. SQL, Powershell, Perl, etc. 




Competitive salary.

10% on target bonus.

25 days annual leave (plus bank holidays), increasing with service.

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.

Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.

Option to join BT Shares Saving schemes.

Discounted BT products including free broadband and BT Sport.

Access to 100’s of retail discounts including the BT shop


About BT
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..