RRSL 3rd Line Security Specialist & Team Lead

Why BT Group?

We’ve always been an organisation with purpose; we connect for good.   You can trace this back to our beginning as pioneers of the world’s first telecommunications company.  At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things.  From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.  

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.  So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers.  If that’s you, and what you’re looking for.  

We’d love you to be part of our future.
 

Why this job matters

Working onsite in an air gapped secure customer facility along side other BT personnel. The role holder will provide lead technical support on complex security issues and projects – liaising with customer representatives or vendors and directing other support staff where appropriate.

Including the matrix management of all day to day operations staff onsite as well as the smooth day to day running of the multi-disciplined operational service contracted by the customer. 

Key Responsibilities

• Form an integral part of our 24*7 shift team providing security in-life technical support

• Be a Subject Matter Expert for a wide range of technologies & security products.

• Detect, respond and resolve complex security incidents, problems and changes within the operational environment.

• Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA. 

• Be the technology SME for specialised products and services.

• Be the operational SPOC for our design or customer contract teams.

• Providing RCA’s and contributing to PIR’s as and when required.

• Support the management of relationships with specific customers, suppliers and stakeholders ensuring the cost effective provision of a professional Security service. 

• Where applicable, manages a team, or matrixed team, or in a Major Customer contract role, of Security professionals and managers to build high performing and well-motivated teams.

• Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner.
   

The skills you’ll need to succeed

• SC Clearance & Ability to be DV Cleared.
• British National.
• Industry recognised certifications or relevant experienced
• CISCO, Checkpoint, F5, Palo Alto Firewalls. 
• F5 Load Balancing
• CISCO WSA and ISE 
• Ivanti Pulse VPN
• Switches and Router knowledge 

Experience you’d be expected to have

MANDATORY:

• 3+ years working within a Network engineering role.
• 3+ years working within a specialist security operations role.
• Extensive stakeholder management, working directly onsite with customers and their complex network solutions.

PREFERRED: 

• Some people management experience, direct or matrixed.
• ServiceNow Reporting and Dashboarding

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.