Account Manager (Public Sector)

Job Req ID:  2506
Posting Date:  13-Jan-2023
Function:  Sales and Commercial
Location: 

Adel, Leeds, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

Job Description

As a DR to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

As a DR to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

Responsibilities

  • Accountable for developing successful, sustainable and profitable long-term relationship with customers, this includes effective senior leadership team escalations where appropriate

  • Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap

  • Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.

  • To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers

  • Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.

  • Define, develop and own key customer relationships and customer contact strategy.

  • Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice

  • Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition

Skills

  • To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction

  • Continuously develop growth pipeline

  • Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team

  • Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner

  • Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system

  • Own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication

  • Operate within published commercial and contractual guidelines, making effective use of escalation routes

  • Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results

  • Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits

  • Identify value added services opportunities to sell and grow revenue

  • Translation of account plans into actionable steps for self and virtual team

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

  • Competitive salary and on-target bonus plan

  • World-class training and development opportunities

  • 25 days’ annual leave (not including bank holidays)

  • Discounted broadband, mobile and TV packages

  • Share option and pension scheme programmes

  • Flexible benefits to fit around you

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..