Account Manager

Benefits Include

• 65% On Target Bonus
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave 
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

Why this job matters

As an Account Manager, you will be responsible for managing a portfolio of 15-20 key corporate accounts, primarily in the retail, charity, and hospitality sectors. You will be the first point of contact for your customers, building and maintaining strong relationships while driving sales targets and ensuring customer satisfaction. 

Working in a field-based capacity, you will spend significant time with your accounts, addressing their needs and identifying opportunities for business growth. You will collaborate with internal teams to deliver solutions and support, with a focus on understanding your customers' business priorities and providing exceptional service that goes beyond transactions.

You will be part of a winning team that collaborates well, managing relationships with enterprise-level customers. As the first point of contact for your accounts, you'll work closely with internal teams across billing, service delivery, and technical support to drive customer success and business growth. The team thrives on resilience, business acumen, and a customer-first mentality, with opportunities to build lasting partnerships across the UK while working in the field alongside your account base.

What you’ll be doing

•    Manage a portfolio of 15-20 corporate customer accounts throughout the customer lifecycle, serving as the primary point of contact for all account matters.
•    Collaborate with internal teams including sales, technical support, and billing to ensure alignment on customer needs and successful service delivery.
•    Develop and implement account plans, sales strategies, and targets to maximize customer value and revenue growth.
•    Maintain strong customer relationships and ensure compliance with BT service standards and customer satisfaction requirements.
•    Build strategic partnerships with key decision-makers and demonstrate resilience in managing complex customer issues to drive long-term loyalty and business success.

Experience Required

•    Proven experience in B2B account management or sales.
•    Ability to manage multiple enterprise-level accounts simultaneously and continuously grow pipeline.
•    Influencing multiple internal/external stakeholders across different organisational levels.
•    Effective relationships building with customers, demonstrating knowledge of their business and their decision-making process, 
•    Demonstrable expertise in strategic account planning, engagement mapping, and complex sales cycle management.