Account Manager

Date: Sep 23, 2022

Location: St Louis, United States

Company: BT Group

About BT


BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role

The role holder leads the growth agenda in region and is responsible for all client engagement including sales activities linked to revenue growth and owning a strategic roadmap for one of BT's largest accounts. Maintenance of existing business and new sales growth are key success factors. 


You'll have the following responsibilities

  • Actively manages senior client relationships to ensure long term profitable business and strong customer satisfaction
  • Leads matrix sales teams to deliver i) regular “change” sales & ii) substantial new sales growth.
  • Growth will be regional and across the full range of Global portfolio.
  • Accountable for contract P&L performance by selling additional business generating profitable revenue growth.
  • Creates a strategy and vision for the growing the account regionally  through enhancement of existing services or selling new service towers such as contact centres.

You'll have the following skills & experience

  • Experience with relationship management and direct sales
  • Track record of success in building relationship at C-level/senior manager/exec level
  • Has delivered or exceeded sales targets in major enterprise accounts
  • Developed and executed successful account plans to deliver business unit sales targets
  • Creative thinking and solutions to complex business problems
  • P&L management
  • Local market understanding
  • Ability to articulate technical and complex business issues and work with senior level customers and BT executives
  • Strong sales management/relevant sales and sales management experience: client engagement, pipeline building, opportunity qualification, deal management, business case generation, deal closure & handover
  • Excellent influencing and commercial skills
  • Working in a matrixed environment managing virtual teams of experts
  • Understanding and experience operating within an IT Outsource environment



COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in the Americas. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety. In addition, for those BT employees that reside near a BT office, BT is in a voluntary return to office phase currently.


BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.


What are the perks to work at BT?


BT offers a superior global culture that fosters health and wellness for their employees.  BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.


This opportunity participates in the BT sales pay plan, offers a competitive base salary, comprehensive benefits and a generous vacation package.


BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Existing authorization to work in the United States is required. 


Relocation support for this position is not currently available.

About British Telecom


We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.