Contract Specialist

Job Req ID:  3336
Posting Date:  25-Nov-2022
Function:  Business Operations

Aberdare, United Kingdom

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


In this role, you will be responsible for protecting the value of managed contracts through managing risks, effectively delivering contractual obligations and excellent stakeholder management for the public safety and justice sector.


What I’ll be doing – your accountabilitie:

Accountable for the delivery of contracts 

  •  Builds a strong relationship with senior customer stakeholders.  Is an interface for the customer of the managed contract on all contractual / commercial topics
  • Assesses and manages mobilisation to in in-life on contractual obligations and assigns internal BT teams to the relevant tasks (including themselves)
  • Monitors and manages the Contract P&L, schedules timely month-end calls with Contract Accountants and others, ensuring revenue/cost accruals and deferrals have been accounted in the same period, developing reports 

Delivers change control on the contract and develops opportunities 

  • For the lifetime of a contract, monitors and manages contractual obligations including T&Cs and SLAs; identifies and manages commercial risks
  • Determine effective Change Control:

immediately identifies a change to a contractual agreement and ensures this is managed in the defined way/process; involves the appropriate parties such as Account Management and Commercial Finance to progress; triggers WNB process if applicable

  • Manages and reports a Balanced Scorecard of deliverables / analysis on contract performance; uses defined processes and tools to assess and monitor commercial viability and ensures delivery against SLAs
  • Identifies Upsell/Cross-sell Opportunities and hands these to (or works with) Account Management to pursue
  • Champions the maximisation of Commercial Opportunities, including documenting and negotiating disputes, in pursuit of a long-term profitable customer relationship

Operational Accountabilities 

  • Independently maintains records for complex decision points, financial performance, service delivery, billing, efficiency of change controls and general support activities in relation to a contract.
  • Ensures timely scheduling of CGR calls, populating

CGR scorecard files and review packs

  • Determines forecasting support such as timely scheduling of forecasting calls with Contract Accountants and others, ensuring all revenue generated from change control have been included
  • Undertakes SRM management such as KPI and SLA
  • setting, accuracy of change log, effective archiving of evidences


Skills required for the job:

  • Proven ability to identify & solve business problems.  
  • Proven knowledge of governance & compliance methods.  
  • Proven knowledge of best practice contract management methods.
  • Proven and demonstrable knowledge of Service Transition, Change, Configuration Management and Service Level Management
  • Proven stakeholder management skills within Enterprise and BT Group.  
  • Proven ability to work across organisational boundaries.  


Experience you would be expected to have:


  • Proven knowledge of contract management practices
  • Proven academic background

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..