Test Professional

Recruiter: Daniel McCarthy

Career Grade: E

Internal Closing Date: 26th August

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Why this job matters
The Voice Quality Test Professional is a hands on role. 
You will play a crucial role in the testing of Voice Quality on a number of key projects, both internally and supplier developed products.  You will be critical to the
The QA Tools & Automation is a hands on engineering role. You will support and execute the most complex workstreams to deliver the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.
Working in this role you will play a critical part in the operation of the BT Business SRE & QA function. In the Business Quality Assurance team, we advocate for Quality across all the phases. As a Software Engineer for the Business unit, the responsibility includes supporting our test automation strategy, helping in identification of correct tools for performing testing, driving automation across the phases of QA, tracking the QA.
Working as part of a team of highly skilled professionals, you will play a vital role in creating capabilities that enable the QA function to deliver its commitments across Business Unit within the stipulated timeline. You will work closely with the Requirement leads/Business stakeholders, Solution Design, Engineering, Delivery & Inlife and SRE teams to ensure we deliver the requirements into production with Quality as per agreed milestone.
 
This position is a hybrid role at BT Adastral park (3 days a week in the office)
What you’ll be doing

• Voice Quality Expert: Be an expert in the field of Voice Quality supporting multiple projects including CPE and Core equipment.
• Test Automation Strategy: Support and implement a comprehensive test automation strategy in collaboration with the QA and development teams.
• Automation Frameworks: Provide support for the Design, development and maintaining a scalable, maintainable, and reusable automation frameworks for web, mobile, and desktop applications.
• Test Planning: Collaborate with project managers and QA leads to create test plans and define automated testing scope.
• Test Script Development: Support the development of automated test scripts using industry-standard automation tools and programming languages (e.g., Selenium, Appium, Java, Python).Test Data Management: Manage test data and ensure its availability for automated testing scenarios.
• Continuous Integration/Continuous Deployment (CI/CD): Integrate automated tests into CI/CD pipelines to provide fast feedback to developers.
• Test Execution: Execute automated test suites and analyse results to identify issues and trends.
• Reporting: Create and maintain test automation reports and dashboards for tracking test coverage, pass/fail rates, and defect trends.
• Stay Current: Stay up-to-date with industry trends and best practices in test automation and incorporate them into the testing process.
• Documentation: Maintain detailed documentation of test automation processes, including test plans, test cases, and automation scripts.
• Collaboration: Collaborate with cross-functional teams to prioritize testing efforts, resolve issues, and ensure alignment with project goals.
• Drive Shift Left Automation: work across dev teams to enable reuse of automation framework and scripts with engineering teams.
• Support and implementing the continuously evolving business unit test strategy, leading and setting the direction to keep testing at the cutting edge of new thinking and industry best practice.  
• Applies technical expertise to provide direction and make commercial decisions focused on wider converged technology lifecycle, setting roadmaps and defining and driving towards a desired future state.
• Sets working standards on processes to improve and drive standardisation and repeatability of technology solutions.
• Deals with exceptions and requests for assistance with risk mitigation / issue resolution as flagged to them by their team.
• Analyses and then plans to test for major/complex functional or non-functional test projects. Allocates resources and manages these plans

Essential:
•    Testing and associated experience / domain knowledge of BT’s major voice platforms and systems.

• Writing test scopes and associated test cases and agreeing these with stakeholders.

•    Technical skills in one or more of the following:

• VoIP (SIP & RTP)
• Voice Quality testing techniques (Objective / Subjective)
• Echo Control
• Voice band data (modems including Dual Tone Multi-Frequency)
• Fax, including fax test methods.

•    Knowledge of voice codecs and associated ITU-T, NICC, Openreach SIN standards relating to voice.
•    Experience in one or more of the following systems:

• Nokia HDM
• Empirix SVMP
• Opale Multi-DSLA
• QualityLogic FaxLab
• JIRA  / Xray
• Amazon Web Services – Logs Insights

•    Working with wider programmes / line of business delivery organisations
•    Strong communications skills – both written and verbal.

Preferred: 

• Scripting (i.e. Python coding) to aid automation.
• Experience of continuous development and Continuous Improvement
• Experience in ‘Big Data’ technologies: Kibana, Elasticsearch
• Proficiency in modern programming languages, frameworks and tools.
• Proficiency in areas such as cloud computing, microservices architecture and containerization
• Stakeholder Management: Owns relationships at an operational level with CFU stakeholders and technical escalation points & be able to articulate complex problems to a senior manager/director audience
• Business Improvement: Experienced in driving performance and process improvements using data analysis and structured problem-solving techniques to address the root cause of failures.
• Continuous Improvement: Skills in using business improvement processes to continually improve processes, anticipate risks and blockers
• Time Management: Strong time management skills in management of own processes and a wider matrix managed team
   

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.