Account Manager

Location: New York

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global Services?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, proving the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our BT Global strategy we are moving to will help create a better future for global and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

The role holder leads key sales and account management and is responsible for selling to and managing BT Globals’s International key global accounts headquarter in NY, USA. These customer are key development accounts with high potential for managed platform services

The role holder is responsible for delivering new sales growth and whitespace attack by driving value activities, client relationship and pipeline growth.

This role will also be responsible for driving industry propositions and developing the partner ecosystem for Global Financial Services. 

It is part of the most professional, inclusive and innovative team that is delivering growth in all areas of Global Financial Services.

What I'll be doing - your accountabilities

• Plan and Execute to deliver strong sales growth with a USA and NY HQ international bank.
• Work with a team of Account Managers across regions to deliver sales growth plans and sales targets and objectives.
• Sales activity to be across new regions, globally and the full range of BT global portfolio.
• Ensure individual keeps sales records current and accurate in Salesforce.
• Ensure BT has senior relationships at exec level in our largest opportunities
• Collaborate with the entire organization to deliver winning and profitable sales..
• Accountable for the customer relationships measured throught NPS
• To challenge the status quo and break new ground in the pursuit of commercial advantage
• Building the BT brand in the market and developing Banking Industries
• To contribute to the leadership and management of the business.

Skills required for the job

• New business sales professional
• Industry vertical experience (Banking and Financial services) and knowledge is an advantage
• Customer relationship management at all levels, especially C suite.
• Global business experience running dispersed teams.
• Strong commercial and financial acumen
• Ability to articulate technical and complex business issues and work with senior level customers and BT executives
• Excellent influencing and commercial skills
• Ability to Collaborate and work in a highly matrixed environment
• Knowledge of Marketing an advantage.

Connected leaders behaviours

Customer champion

• I champion our customers’ in everything I do. I understand customers’ needs and challenges and don’t stop until we create brilliant experiences for them.

Solution-focused achiever

• I cut through complexity and obstacles to get to the right ethical solution at the right time. I always deliver my ambitious goals, outcomes and timelines.

Commercial thinker

• I come up with ideas, provide insights and create propositions that benefit our business. I understand the wider market and commercial drivers.

Experience you would be expected to have

• New business experience, growing accounts through a defined whitespace acquisition.
• Understand the competion and how to win against them.
• Significant experience with relationship management and direct sales.
• Track record of success in building relationship at senior manager/exec level.
• Have delivered or exceeded new sales targets in major enterprise accounts.
• Developed and executed successful account plans to deliver business unit sales targets.
• Have creative thinking and solutions to complex business problems including across geographies and culture.

Key Decisions

• Customer sales strategy
• Decide on Win new Business pursuits
• Customer relationship management and profitability
• Escalation point for customers
• Liaison with Desk based account management where the role holder is managing the day to day interface with the account

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees.  

Base salary range of $115k - $135k, dependent on experience, with an OTE of $189,750 - $222,750 at 100% target.  This opportunity participates in the BT sales pay plan at 65% on target bonus. 

This opportunity is eligible comprehensive benefits including the following: Medical, Prescription, Vision & Dental Insurance offered (for employee; employee + children; employee +family); HSA or HRA Plan depending on medical plan;  Retirement Savings Plan 401(k); ESPP; Employee Assistance Program; Life and AD&D Insurance; Short and Long-Term Disability; Dependent Care Flex Spending Account; Commuter benefits; Wellness and Rewards program; Work/Life Balance/ annual time off summarized:
•    11 US holidays
•    3 weeks of vacation (Additional time is accrued during service with BT up to 5 weeks total)
•    7 days sick time
•    5 floating holidays (to use as vacation/personal time off)
•    3 volunteer days
•    Anniversary service splash– an additional week of vacation given every 5 years to use during that anniversary year
•    Additional time off offered for bereavement, jury duty, parental leave (maternity & paternity – 20 days in addition to STD benefits), etc. 
  
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 
 
Existing authorization to work in the United States is required.  
 
Relocation support for this position is not currently available.
 
#LI-Hybrid

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.