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We appreciate your understanding and continued interest in BT Group.

3rd Line Data Engineering Specialist

Job Req ID:  24625
Posting Date:  21 Nov 2023
Function:  Engineering

Belfast N.I, United Kingdom

Salary:  Competitive + Great benefits

Why this job matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.


This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year.  By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.  The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.


This role is based in Belfast and will also require you to take part in a 1 in 5 on-call rota.

What you’ll be doing

•    Work to challenging SLA targets maintaining an interest in the ultimate resolution of incidents and ensure all KPI’s are met
•    Evaluate, schedule & implement complex in life or project related changes
•    Work closely with wider team and ensure knowledge share activities are regularly conducted
•    Investigate and troubleshoot problems in order to ascertain full Root Cause Analysis and eliminate repeat or further incidents
•    Work with internal, external stakeholders and customers, 3rd parties and vendors  

Essential skills

Escalation Management
Vendor Management
Technical Documentation
Incident Management

What we would like to see on your CV

•    Experience working within a systems integrator support environment as a highly skilled technical engineer
•    In-depth knowledge of EMS products, customer IT systems and applications
•    Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert.  Excellent service transformation skills and ability to perform robust service improvement 
•    Possesses a deep level technical knowledge of LAN & WAN technologies, including, Wireless, Data Centre and the associated management applications
•    The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years


At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    Competitive salary
•    10% on target bonus
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    On-call allowance
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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