Sales Advisor

Job Req ID:  1012
Posting Date:  16-Sep-2022
Function:  BT contact centres

220 Buchanan Street, Glasgow, United Kingdom

Salary:  22,000.00

The Role

The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell  and retention of UK SME customers. Sales opportunities are initiated as part of an Outbound calling campaign, primarily (but not exclusively) to existing BT customers. The key focus will be on re-signing, retaining, cross selling and up-selling to that customer base. Quality in-life and out of contract outbound contact will enable greater engagement with our customer base which will enable customer churn reduction and ARPU (Average Revenue per Customer) increase

You'll have the following responsibilities


  • To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.
  • Achieve all quality measures as defined by the business
  • Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.
  • Identify, quickly and accurately, when the customer has a particular issue that will require support from another part of BT, and to transfer that customer in line with defined policy.
  • Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.
  • Primarily the role will be to outbound contact BT's inlife customer base and to retain rew-sign and cross sell/upsell across BT SMEs volume portfolio of Lines, Broadband, Mobile and Cloudphone. this will include portfolio selling between BT and EE brands

What we are looking for

  • Ownership of your own performance and development in order to meet targets and continually improve
  • Have great questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.
  • Excellent delivery of a level of customer service Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims
  • Proven track record within a sales environment – min of 6 months with past 2 years face to face or telephone.
  • Experienced in using a PC, including word, excel, Microsoft outlook

Wondering what’s in it for you?

Being part of the BT family brings a huge number of benefits including the below:

  • Competitive salary of £22,000 plus upto 30%bonus
  • 22 days’ annual leave (not including bank holidays)
  • Discounted employee broadband
  • Pension scheme programme
  • World-class training and development opportunities
  • Share option and pension scheme programmes
  • Flexible benefits to fit around you