Sales Specialist - Mobile

Why Business

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:

• Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
• Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
• Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

Small and Medium Business (SMB) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ customers in the UK.  It’s an exciting period of growth for SMB and as we embed our new Business model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals. 

In a highly competitive market, you’ll play a key role identifying and closing new business opportunities. Through building strong relationships the roleholder achieves (exceeds!) targets for their prospects, by really getting to know their business and transformation roadmap, and developing win plans that showcase how BT & EE’s portfolio best meets their needs – targets may include customer contact activity and sales pipeline health, as well as Sales order value/revenue growth, market share, and customer experience.  A hunger to learn will be key in this role, alongside a desire to try new things to help new customers readily engage with BT and to make sure BT beat the competition to win in the market.  .

What you’ll be doing

• The BT Mobility specialist for  BT local businesses supporting them on everything Mobility Telephony, including demonstrations of the products, building quotes, Special bid requests, customers visits, BTLB Focus Days, BTLB meetings.
• Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
• You lead the review, analysis and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and optimise these KPIs to maximise sales performance and take corrective actions.
• Maintain a high awareness and knowledge of the SMB market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered and implemented appropriately contributing to the wider Field Sales Strategy.
• Sales management & coaching capability with   complex stakeholder management skills. Including:-
  • Customer – including C-level, varying customer size,
  • BTLB – MD’s, sales teams, field sales, desk opps
  • BT – PSM, Specialist peers, Trading, Commercial, 
  • Customer Service & Order Management, Propositions, Product, Marketing.
  • Technical knowledge on specific products & services

The skills you’ll need

What we would like to see on your CV

• Opportunity generation - You initiate interactions with customers, in person or virtually, to gain a thorough understanding of how to exceed their expectations. You generate and qualify new sales leads through multiple online and offline channels in order to meet sales and customer satisfaction targets.
• Identifying our customer needs - You put yourself in our customers' shoes and identify their explicit and implied needs through effective listening. You help to analyse and evaluate customer data and ask effective questions to understand their requirements.
• Negotiation - You influence people to change their positions with or without authority. You do this by communicating your expertise and a compelling rationale, and working to win the most valuable and sustainable outcome for everybody involved..
• Sealing the deal - You create and close sales opportunities through research, insight and planning. You identify and articulate the value of our products, services and solutions to the customer.
• Sales Governance - Accountable for assuring compliance with sales processes and our legal and competition requirements within the team e.g. salesforce data management, pipeline management. Adheres to governance requirements of sales pay plan and sales incentives. Accountable for assuring compliance requirements of the team e.g. Mandatory Training, Expenses and Gifts and Hospitality policies.
• Technology Evangelist - You act as an ambassador both in the external market and with internal stakeholders, demonstrating ethical sales behaviour and deliver excellent customer experience results.

Benefits Include

• Competitive salary
• Performance based on-target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

Flexible Working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.