Product Managers (Digital : EE/Consumer - Shop)

About these roles

Flexible hybrid working - 3 days a week together in either our Birmingham or London Digital Hub (with flexible 2 days remote wherever).

We are looking for talented Product Managers to come join our fantastic Omni Shop Team at EE. We are on a mission to create the most personal, customer focused tech shop in the UK, where anyone can easily buy any product we choose to offer, whether it’s consumer electronics products, gaming, insurance or a new partner subscription.    

You'll operate at squad level, leading a cross functional team of colleagues, delivering world class products. You'll influence the experience of millions of customers. The exact digital product or journey in scope of any of our roles will evolve over time.

You’ll be assigned to a squad based upon a combination of your background, development needs, interests and the business’ needs.

Some available assignments

MERCHANDISING PRODUCT MANAGERS

Focused on driving speed & quality for product launch and campaign strategies, we have opportunities for talented, customer focused Product Managers to drive step change to our customer experience.  

As an experienced Product Manager, you will lead on the digital merchandising strategy creation and roadmap for your product area to improve customer satisfaction and shopping conversion.  

Top skills for this Product Area 

• Solid People skills
• Customer Centric and Product Led Mindset 
• Great stakeholder management and communications skills 

OPTIMISATION PRODUCT MANAGERS

Focused on driving the continuous improvement of our new consumer electronics shopping journeys (conversion rate optimisation), we have opportunities for talented, customer focused Product Managers to drive step change to our customer experience.  

As an experienced Product Manager you will lead on the experimentation strategy and roadmap to improve customer satisfaction and shopping conversion.  

Top skills for this Product Area 

• Conversion Rate Optimisation  
• Customer Centric and Product Led Mindset 
• Great stakeholder management and communications skills 

HORIZONTAL PRODUCT MANAGERS 

Focused on specific stages of the customer journey for new & existing verticals, delivering on immediate priorities. Working as part of a full stack development team you will be accountable for the shaping, prioritisation and refinement of the backlog. In addition to leading on the Incremental development towards a vertical priority.   

Top skills for this Product Area 

• Product led pragmatic problem solving 
• Customer Centric and Product Led Mindset 
• Great stakeholder management and communications skill 

You'll have the following responsibilities

• Be accountable for the product vision and strategy to define and evolve objectives and key results for your squad.
• You'll inspire, coach and guide a squad to ensure the delivery of outcomes to support the customer and business.
• Be responsible for interrogating customer insight and data to identify key customer needs whilst supporting business priorities.
• Provide credible input into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio.
• You'll leverage the squad's skills to collaboratively discover and iterate solutions that are valuable, usable, feasible and viable.
• Responsibility for clearly communicating your product’s performance and demonstrate how this contributes to the digital and business objectives.
• You'll nurture partnerships with stakeholders and collaborate with them to achieve the product vision.

You'll have the following skills & experience

• Demonstrable success as a product manager over large and complex digital initiatives.
• Understanding of agile methodologies, ideally as part of a squad.
• Strong stakeholder management skills.
• Strong commercial background in data driven product insight. With excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements.
• Historic champion of Digital.
• Adaptable approach to understanding a  product’s features and technical composition. You have knowledge of new and emerging technologies and the potential they provide.
• Strong collaboration mindset with peers, scrum teams and business stakeholders, all to maximise value created by squad.

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Enhanced maternity leave
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. 

Diversity & Inclusion  

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!