Network Traffic Management Systems Engineer

Why this job matters

The NatWest Security Dev Ops Team (NTMS) helps contribute to the NatWest vision and strategy. NatWest is a critical customer to BT.

You will champion customer service improvements to continually and consistently improve quality and customer satisfaction within networking security services.

What you’ll be doing

•    Communicate and collaborate across multiple disciplines and stakeholders. Work collaboratively with the hosting services platform, security and business teams to ensure that NTMS changes are deployed effectively and efficiently.
•    Develop and operate systems and applications that provide core network services. Participate in service projects, architecture and planning.
•    Support for network service design and troubleshooting. Provide escalation support to the Network Operations team as required.
•    Identify service and cost improvement opportunities to make platform operations more efficient.
•    Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan.

The skills you’ll need

What we would like to see on your CV

•    Excellent customer relationship management, people, collaboration and influencing skills. Ability to behave as the conscious of the customer whilst protecting the BT and NatWest brand, whilst driving improvements.
•    Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira). Also able to operate in a flexible DevOps environment as directed by NatWest that replaces traditional Operations, Projects and Engineering disciplines.
•    Experience of working in complex Network security environment with multiple vendors - Cisco, Checkpoint, F5. Ideally you’ll be a F5 Certified Technology Specialist with experience of LTM/ASM, GTM/DNS and APM.
•    Extensive experience of working in complex Network security with a good grasp of emerging tech cloud-based security elements.
•    Proven incident and problem management experience. Experience of driving efficiencies in change and incident management remits.
•    Experience of working in the financial and banking sector is preferred but not essential. Exposure to ServiceNow would also be beneficial.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop