Partner Performance Manager

Job Req ID:  473
Posting Date:  15-Sep-2022
Function:  Strategy, Transformation & Business Intelligence

1 Braham Street, London, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About this role

COO is a key enabler within Digital and is pivotal to creating a new BT.  The COO and this role have been designed to drive outcomes required to deliver the Digital and BT transformation.


This role is pivotal to enabling the Digital strategy and plans to be delivered as the role will provide proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans.


We support the Digital unit whilst working with their partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.


You'll have the following responsibilities

  • Proactive monitoring of vendor performance(MTTI and MTTR), triage and service improvement plans, commercial  Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
  • Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
  • Managing and developing opportunities with our partners with key focuses on productivity and growth

  • Building long term sustainable opportunities to enhance customer value across our partnerships

  • Developing pipeline of opportunities through to realisation of savings.

  • Working with our stakeholders across the business to showcase and support improvements. 


You'll have the following skills & experience

  • Commercial awareness / contractual compliance is critical for this role

  • Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.

  • Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
  • Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
  • Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
  • Change delivery: Able to define and implement long term changes and adapt for the optimum solution. 



  • 25 days annual leave.
  • 10% target bonus.
  • Strong pension scheme (5% from you, BT contributes 10%).
  • Option to join BT share schemes.
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • Competitive employee discount on BT/EE products.
  • Competitive friends and family discount on EE Mobile.
  • Access to our brand new, innovative office spaces which have opened in London and will open later this year in Bristol. 
  • Hybrid working – the world of work is changing and so is the expectation to come into the office 5 days a week. We operate smartly and you can work a mixture of at home or in the office to suit the needs of your role and your team.
  • Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network 


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..