Head of Product (Data & AI) - BT Active Intelligence

Job Req ID:  383
Posting Date:  15-Sep-2022
Function:  Product & Propositions

1 Braham Street, London, United Kingdom

Salary:  Competitive

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.



About this role

Working in BT’s Active Intelligence business, a new unit in BT whose purpose is to create new sources of revenue growth through digital, data-enabled software products. Our team has big growth ambitions centred on building innovative, customer-centric propositions that are underpinned by data and Ai. This high-profile role is critical for the growth of our Data and AI solutions business, and you’ll work with one of the richest and most exciting datasets in the UK. This role will take a leading role in the design, development, delivery and in-life management of our core platform and the generation of new products and partnerships that meet emerging customer needs and deliver against strategic commercial objectives.


You'll have the following responsibilities

  • Accountable for the delivery of the product development roadmap.
  • Responsible for identifying products, services and partnerships that maximise the customer opportunity presented by our data.
  • Lead product discovery through to execution, collaborating with internal teams and external partners to ensure business-wide alignment
  • Ensuring BT understands its position in the competitive landscape, keeping abreast of industry trend and identifying growth opportunities for Active Intelligence.
  • Once a product or new capability is live and in production, you utilise optimisation techniques to improve and refine the product.
  • You will shape customer strategies so that our business can stay ahead of our competitors and create brilliant customer experiences.


You'll have the following skills & experience

  • Commercial and technology product development and management experience and understanding of end-to-end product development processes.
  • Excellent knowledge of lean startup and agile principles, with the ability to identify and develop financial/commercial opportunities
  • Demonstrable knowledge of Agile/Scrum methodologies.
  • Track record of customer development processes.
  • Technical mindset with some level of understanding of statistical analysis, machine learning, AI and data modelling across big data sets.
  • Proven experience in supplier and 3rd party partner management, including the end-to-end delivery of collaborative solutions.
  • Ability to effectively demo to a prospective customer, train a new customer on how to successfully use our products, and the handling of live customer support inquiries.
  •  Commercial understanding of product risks and how to address them - before engineers are asked to build.



  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 15% on target bonus
  • Company car cash allowance
  • Life Assurance
  • Pension scheme
  • Private Medical cover
  • Share save scheme
  • 50% off BT and EE mobile pay monthly or SIM-only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans