Data Analysis & Insights Lead

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About the role

As part of BT Digital, we’re spearheading and driving the digital transformation of one of the UK’s most recognisable brands.  We’re talking about driving new digital experiences for our customers in new markets, transforming our architecture and developing industry leading capabilities in Data, AI, Fintech and Healthcare.  We’re stripping out unnecessary complexity for customers and colleagues and introducing agile methodologies.

 
Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers.  We work across multiple customer units (e.g. Consumer, BT Business divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation. 

The Performance Insights team is part of COO, and is responsible for the performance management of the pan-BT Transformation, ensuring that our Digital strategy is at the heart of all delivery.  Working with senior leaders, we provide data-driven insight to enable informed decision making and ensure we are successfully transforming the business.  We have the opportunity to enable BT to step change its Transformation performance, not only in scale, but also in a sustainable way for our customers and other stakeholders. We put Digital at the heart of BT, by aligning the aims of our pan BT Transformation with the goals for Digital as a unit. 

You'll have the following responsibilities

• You’ll define, embed, analyse and performance manage the operational and financial metrics that are required to deliver the Transformation
• You will track and analyse performance in-life pan BT (including Digital), identifying key trends and improvement opportunities; and to work across Digital and BT to create plans to ensure our goals are delivered. 
• Work across the COO to implement automation and process improvements so we are able to deliver real-time performance data and insights
• You will be able to take the data, analyse and pull together different data points to deliver insights in order to drive an improvement in the KPI performance 
• Your customers include your colleagues, so you’ll be collaborating with a diverse set of stakeholders in to deliver world-class colleague and customer outcomes.

You'll have the following skills & experience

• Using data to analyse drive transformation and business change
• Performance management or analysis within a complex environment
• Have experience delivering performance improvements or analysis in a complex business environment
• Understand how operational and financial metrics can be used to determine business performance and drive change
• Have experience of and/or use various Power BI tools and SQL
• Working collaboratively with cross-functional teams to deliver change
• Strong problem-solving mindset and understanding of hypothesis-testing
• Worked in a transformation / change environment where there may be ambiguity

Benefits

• Competitive salary
• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• Maternity leave – generous company maternity leave 
• Paternity leave – up to 2 weeks paid 
• 3 volunteering days per year
• Competitive employee discount on BT/EE products 
• Competitive friends and family discount on EE Mobile 
• Access to our brand new, innovative office spaces, including our new office in London which opened this year
• Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..