SHIFTS THAT FIT
We’re talking to customers round the clock so we can offer a huge range of shifts outside the usual 9-5. Maybe you can’t start till 10am after the school run? Or perhaps you’re want to finish early so you’re back in time to help with homework. No problem! We’ll always be clear about what your hours are so it’s easy to plan the rest of your life.
FANTASTICALLY FLEXIBLE
We get that every parent has to expect the unexpected – illnesses, dental appointments, class assemblies... That's where our flexible hours come in handy. You can bank time off to spend when you need, as well as swapping shifts and scheduling your own breaks. We’ll always do our very best to help you fit your life around your work.
SUPPORT TO SUCCEED
Returning to work after a break can be daunting so we won’t throw you in at the deep end. We’ll give you plenty of support in your first few months including plenty of training, a dedicated mentor and a nice, gentle increase in the number of live calls you’re handling while you get up to speed on our products and processes.
SHIFTS THAT FIT
We’re talking to customers round the clock so we can offer a huge range of shifts outside the usual 9-5. Maybe you can’t start till 10am after the school run? Or perhaps you want to finish early so you’re back in time to help with homework. No problem! We’ll always be clear about what your hours are so it’s easy to plan the rest of your life.
FANTASTICALLY FLEXIBLE
We get that every parent has to expect the unexpected – illnesses, dental appointments, class assemblies... That's where our flexible hours come in handy. You can bank time off to spend when you need, as well as swapping shifts and scheduling your own breaks. We’ll always do our very best to help you fit your life around your work.
SUPPORT TO SUCCEED
Returning to work after a break can be daunting so we won’t throw you in at the deep end. We’ll give you plenty of support in your first few months including plenty of training, a dedicated mentor and a nice, gentle increase in the number of live calls you’re handling while you get up to speed on our products and processes.
A starting salary of £25,087 rising to £25,684 at 9 months in role, a super-simple uncapped commission scheme and various bonus schemes to recognise great work.
A generous Retirement Savings Scheme, for every 5% of your salary you put in, we’ll contribute an additional 10%.
Massive EE discounts on broadband and mobile plans, airtime savings to share with friends and family.
Great deals on tech products in the EE Store, from TVs to games consoles.
Opportunities to buy discounted BT shares.
25 days holiday, with the option to purchase more.
Paid leave beyond the statutory level for any parent welcoming a new child, 18 weeks on full pay, 8 weeks on half pay, then 26 weeks at the statutory rate. (From January 2025)
Two weeks paid leave for colleagues with caring responsibilities.
A free online GP service for you, your partner and children up to the age of 21, plus additional women’s health services.
Season Ticket Travel Loan, we’ll fund the cost of an annual travel ticket up front so you can make big savings over the year.
Cycle to Work scheme, buy a new bike for commuting and pay for it in monthly instalments via your salary, saving tax in the process.
Optional Health Benefits, opt in to a range of health cover for you and your family, whether that’s cutting the cost of trips to the dentist or discounts on physiotherapy.
Optional Leisure Benefits, these include family discounts at more than 4000 attractions, reduced gym memberships and money off the bill at more than 10,000 restaurants. You can buy extra annual leave too.
Amazing workspaces that make it a pleasure to come into work with free parking and complimentary tea and coffee.
A free 24-7 Employee Assistance Programme, someone to talk to for advice and support with any life challenges you’re facing.
Sales Advisors
There’s no hard selling here. It’s all about talking to customers, building trust and helping them find the best solutions, whether that’s with their household tech, gaming or broadband.
Customer Service Tech
You’ll talk to customers over the phone, helping them resolve any mobile or broadband technical queries they may have. As long as you’re willing to learn and you enjoy helping people, we’d love to hear from you.
Customer Service Billing
You’ll call on your life skills to build strong relationships and then work together to find the best outcome and support our customers with queries regarding their account. If you’re resilient and you like solving problems, it’s a really satisfying role.
ONLINE APPLICATION
This takes about five minutes and you can do it on your phone. There’s no need to submit a CV.
TELEPHONE SCREENING
A quick call with one of our recruiters. It's not a formal interview – we’re just checking you meet the legal requirements and it’s a chance for you to ask us any questions too.
EXPERIENCE DAY
You may be invited to an experience day at our contact centre You'll take part in a group exercise, listen in to some calls and meet some of the team. It's a chance for us both to get to know each other better.
FACE TO FACE INTERVIEW
During your experience day, we’ll fix up a face-to-face interview with you and give you some tips on how to prepare. Again, we’re not trying to trip you up – the interview is designed for everyone to be at their best.
