Introducing the EE Apprenticeship

A well-paid 18-month programme that will give you all the skills you need to start your career with us.
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Every year, we take on 100s of apprentices across our UK contact centres.

Join us and you’ll be part of a group of new starters in your area who go through the whole Apprenticeship together.

We’ll give you full training to be a brilliant Customer Service Advisor and dedicated study time each week towards a Level 2 qualification in Customer Service.

Every year, we take on 100s of apprentices across our UK contact centres.

Join us and you’ll be part of a group of new starters in your area who go through the whole Apprenticeship together.

We’ll give you full training to be a brilliant Customer Service Advisor and dedicated study time each week towards a Level 2 qualification in Customer Service.

Be one of the family

Ask our current apprentices and they’ll probably say that the best thing about the EE Apprenticeship is the people around you – both your fellow apprentices and the wider EE team.

We hire a whole group of apprentices in each contact centre. It means there’s a real sense of community. You can step out of school or college and start making new connections straight away.

Be one of the family

Ask our current apprentices and they’ll probably say that the best thing about the EE Apprenticeship is the people around you – both your fellow apprentices and the wider EE team.

We hire a whole group of apprentices in each contact centre. It means there’s a real sense of community. You can step out of school or college and start making new connections straight away.

Impressive rewards. Brilliant support. Amazing prospects. A great team around you. Here’s why hundreds of apprentices have already completed our scheme…

Well paid

The EE Apprenticeship has a starting salary of £20,280 a year – that’s over £10 an hour.

And there are regular incentives and bonus opportunities, so you can earn even more.

Well rewarded

The benefits are brilliant too including: 50% off an EE monthly plan, big savings on home broadband and BT TV and a 30% friends and family discount.

There’s money off handsets, laptops, tablets, consoles and smart TVs. We’ll even start a pension for you and top it up every month.

Well supported

Support is so important when you’re first starting work. Here, you’ll be part of a group who all start at the same time and share the learning experience together.

Whatever you need to know, there’s always someone you can ask.

Well paid

The EE Apprenticeship has a starting salary of £20,280 a year – that’s over £10 an hour.

And there are regular incentives and bonus opportunities, so you can earn even more.

Well rewarded

The benefits are brilliant too including: 50% off an EE monthly plan, big savings on home broadband and BT TV and a 30% friends and family discount.

There’s money off handsets, laptops, tablets, consoles and smart TVs. We’ll even start a pension for you and top it up every month.

Well supported

Support is so important when you’re first starting work. Here, you’ll be part of a group who all start at the same time and share the learning experience together.

Whatever you need to know, there’s always someone you can ask.

How it all works

The EE Apprenticeship is designed to teach you everything you need to know to become a brilliant Customer Service Advisor with us. You'll learn how to manage customer interactions sensitively, respectfully, and effectively. That includes:

  • Helping with customer queries over the phone
  • Processing orders and payments professionally
  • Technical guidance and support on EE packages and products
  • Fixing problems and handling complaints – customer satisfaction
  • Sales, aftercare and service recovery
  1. On-the-job, with lots of support from managers, experts and the rest of our team, some of whom started as apprentices themselves – we won’t chuck you in at the deep end on your first day.

  2. Studying towards a Level 2 Qualification in Customer Service – there’s dedicated study time each week and face-to-face support from a tutor once a month.

The whole Apprenticeship takes up to 18 months. Once you graduate from the apprenticeship, you’ll continue with your customer service role, and you’ll get a salary increase too.

Application process

Apply now >