Collections Advisor - Inbound

Job Req ID:  2721
Posting Date:  30-Dec-2022
Function:  EE Contact Centres

Tyne and Wear, Newcastle, United Kingdom

Salary:  20511

Job Description

Where: North Tyneside (Cobalt Business Park)

Full time: Permanent - 37.5 hours per week

Shifts: Shifts will fall between Monday-Saturday 8-6, Sunday 9-5 - you will only work 1 in 3 weekends! 

Salary: £20,511 plus commission (taking you to around £23,000 per year)

Hourly rate: £10.52

The Role

Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to receive calls from our customers that have fallen behind with their payments and you’ll help get things back on track. With an Empathetic Outlook, a can-do attitude and a great knack for problem solving, it’ll be down to you to listen to problems and help find solutions that ensures a happy outcome – making our customers relationships are stronger than ever and helping us on our mission to become the best for service.


We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us


We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.


Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.


Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?

 We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your ageracesexualitydisabilityreligion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.


What's in it for you?

  • On target earning of 15% on top of a base salary of £20,511 (this could take your salary to £23.8k/ year*)
  • Our Smart working model which supports you to create a flexible working routine that works for you
  • Optional Private Healthcare and Dental, for you and the family
  • A share scheme where you can invest in the company at a discounted rate
  • 25 days holiday with the option to buy more
  • Optional Pension scheme to protect your future
  • Critical Illness cover
  • Childcare vouchers
  • Gym membership discounts
  • Discounts off attractions for the family all year round 

The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge


What Are You Waiting For?


If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!