Customer Advisor - Contact

Job Req ID:  7932
Posting Date:  26-Jan-2023
Function:  EE Contact Centres

Riverside Tower, Belfast (N.I), United Kingdom

Salary:  20,511.00

Where: Belfast
Part-time :Permanent 20, 25 and 30 hr patterns available on 3/4/5 day options
Salary: £20,511 pro rata plus regular bonuses

The Role


Are you someone with enthusiasm and belief in providing excellent customer service? 


If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you’re the expert that our customers love talking to.


We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

We offer part-time shifts patterns that will be 20/25/30 hrs per week on the basis of a 3/4/5 day working week, you can chose which one suits you best


Training for this role is on an evening basis

Start date to be confirmed

The evening training will be 16:45 -21:00 Mon-Fri


We will ask you to indicate your  shift preference when we contact you. 

Your Future With Us


We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. 

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?


We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

    A great starting salary of £20,511, plus incentives throughout the year
    Our Smart working model which supports you to create a flexible working routine that works for you
    Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
    Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
    Volunteering days, so you can give back to your local community
    Optional Private Healthcare and Dental, for you and the family
    A share scheme where you can invest in the company at a discounted rate
    25 days holiday with the option to buy more

    Optional Pension scheme to protect your future
    Critical Illness cover
    Gym membership discounts
    Discounts off attractions for the family all year round
The smaller bits like; free tea and coffee, and even a concierge 

What Are You Waiting For? 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!