About the role

As a People & Culture Partner, you’ll work closely with senior leaders across Sales & Service Operations to understand their business challenges and shape practical people solutions that make a real impact. You’ll use insight, data and trusted relationships to influence decisions, support managers and help create a high-performing, inclusive culture. This is a hands-on partnering role, responsible for a regional footprint, up to 2000 FTE, where you’ll coach, challenge and collaborate to drive positive change for our colleagues and customers, whilst working cross functionally across lead activity for the wider P&C team.

In FY27, the P&C Sales & Service Operations team is strengthening a clear, experience led commitment that:

• Makes it easier for colleagues to progress and move across frontline roles
• Delivers change with clarity, fairness and trust
• Invests early in leadership capability through accredited development
• Uses AI in practical, human centred ways to simplify work and improve effectiveness

This matters because how change feels on the ground directly influences trust, engagement, retention and performance. In a large scale frontline operation, consistency, credibility and care are as important as speed and cost discipline. The P&C partner role will directly influence, shape and support attainment of these goals.

What you’ll be doing

• Develops a deep understanding of the business unit’s strategy, goals and challenges to deliver effective HR solutions.
• Provides proactive, data-driven insights to influence business decisions and shape the people strategy.
• Builds strong relationships across the organisation, acting as a trusted advisor to translate business objectives into actionable HR initiatives.
• Supports effective communication, decision-making and resolution of people-related issues that impact business success.
• Acts as a consultant and coach to managers, offering expert guidance on HR policies, processes and compliance.
• Partners with senior line managers and People & HR Services to manage employee absence effectively, ensuring policy compliance and implementing strategies to minimise disruption and promote wellbeing.
• Provides strategic support on talent initiatives aligned to business objectives, helping to attract, develop and retain a diverse, high-performing workforce.
• Contributes to organisational effectiveness by supporting the implementation of new structures, roles and processes aligned to business needs.
• Serves as an HR expert, continuously developing HR knowledge and embracing technology to streamline HR processes.
• Uses data and analytics to inform strategic decision-making and present evidence-based recommendations to business leaders.
• Operates as part of an agile People & Culture function, contributing to cross-functional projects.

Essential Skills / Experience

• Acts as a trusted partner, building strong relationships and navigating complex stakeholder environments to drive performance through deep business and commercial understanding.
• Applies critical business knowledge to influence decision-making and add value, using data and insights to guide prioritisation, make tough trade-offs, and inform recommendations
• Creates an environment that supports high performance through regular feedback and alignment with business goals.

Desirable Skills / Experience

• Inspires others by clearly communicating vision, managing expectations and outlining required actions.
• Designs and leads change initiatives that deliver measurable business impact.
• Provides 1:1 coaching and capability support to help individuals achieve personal and professional goals.
• Maintains positive employee–employer relationships, effectively managing issues as they arise.
• Aligns HR initiatives with future business needs through data-driven insights.
• Proactively develops own skills and encourages continuous learning and reflection in others.
• Champions diversity of thought and inclusive practices to strengthen teams and outcomes.
• CIPD accreditation

Our Package

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target bonus 
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave 
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.