About the role

As a Social Account Manager, you are the engine room of your brand’s creative output. You own day-to-day project delivery – keeping multiple workstreams moving simultaneously, maintaining quality, and ensuring every piece of work that enters the studio is properly briefed, accurately tracked, and delivered to the highest standard.

This is a delivery-focused role that requires someone who is equally comfortable writing a production timeline for social content rollouts and consolidating stakeholder feedback on a brand campaigns. You’ll work closely with the Principle of Social Media, Influencer Manager and Campaign Manager , who oversee the account and sets the standard. Your job is to make sure the work moves efficiently, professionally, and correctly through the team  – so that nothing falls through the cracks.

You will need to know your craft deeply and have knowledge of social platforms – production processes across multiple output types, how to build a schedule that accounts for dependencies, and when to pull in a Strategist or Creative Director to strengthen the work. You are not doing this alone, but you are responsible for it.

What you’ll be doing

• Own multiple social content and campaign projects from initial brief through to final delivery.
• Interrogate incoming requests, challenge briefs constructively and ensure objectives, audiences and success measures are clearly defined.
• Build detailed project plans that account for dependencies, approvals, resources and channel requirements.
• Coordinate creative, design, channel and account teams to keep delivery moving across Plusnet and EE.
• Manage fast-paced social timelines, including work that may move from approval to publication within 24 to 48 hours.
• Build trusted relationships with campaign, commercial and senior stakeholders, providing clear updates and setting realistic expectations.
• Consolidate stakeholder feedback and present work clearly at key review stages.
• Identify delivery, resource or timeline risks early and take proactive action to resolve or escalate them.
• Manage legal, licensing and stakeholder approvals, ensuring sign-off requirements are built into each project plan.
• Review work for accuracy, quality, brand alignment and platform suitability before it progresses.
• Coordinate third-party agencies and suppliers, keeping external delivery aligned with internal timelines and standards.
• Track budgets, project costs and purchase orders while identifying opportunities to improve processes and ways of working

Essential Skills / Experience

• Strong account management experience supporting social accounts within a creative agency, in-house team or marketing environment
• Proven track record of managing creative projects end-to-end across multiple concurrent workstreams
• Experience building detailed project plans and managing dependencies across complex social campaigns

Desirable Skills / Experience

• Experience writing creative/social briefs and presenting work to stakeholders
• Comfortable managing budgets, raising POs, and tracking project financials
• Experience working with third-party agencies or suppliers on joint delivery
• Proficient in Screendragon or equivalent workflow management tool
• Background in fast-paced environments moving at the speed of culture with tight deadlines and competing priorities
• Experience in an in-house social/influencer agency or working with telecommunications, technology, or B2C brands
• Familiarity with both brand and performance marketing campaigns
• Understanding of agile working methodologies
• Previous exposure to working with senior stakeholders or presenting to leadership teams
• Strong production knowledge across multiple output types but mainly social (retail, DM, video, social, digital, print, SMS, merchandise)

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 

• 10% on target annual bonus 
• Access to an online private GP 24/7 for you and your immediate family  
• Market-leading paid carers leave with up to 2 weeks off  
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay 
• Discounted EE and BT products, including mobile and broadband 
• Market leading Pension scheme – 5% from you and 10% from us 
• Holiday purchase scheme 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.