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Insurance Product Executive

Job Req ID:  48341
Posting Date:  3 Jul 2025
Function:  Product & Propositions
Unit:  Consumer
Location: 

UK Wide, United Kingdom

Salary:  Competitive

Closing Date: Tuesday 15th July 2025
Locations: Birmingham, Bristol, London

 

 

 

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

 

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

 

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

 

The Scope

Sitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver stand out products to ensure momentum and value growth for Consumer within Payments, After Sales, Insurance and Security. They own the strategy, the delivery and in life performance of products.

 

The Insurance Product Professional will play a key role in documenting, shaping and enhancing the end-to-end customer journey for EE’s insurance products. Working closely with both internal teams and external insurance partners, you’ll ensure our propositions are compliant, competitive, and customer focused. From journey testing and regulatory alignment to performance tracking and insight generation, you’ll help deliver a best-in-class insurance experience across all channels.

What you’ll be doing

  • Supporting the delivery and optimisation of EE’s insurance products across digital, retail and telephony channels, in collaboration with third-party providers
  • Mapping out and enhancing the end-to-end customer journey’s, identifying pain points and driving improvements to boost engagement and satisfaction
  • Conducting journey testing to ensure functionality, accuracy, and compliance with FCA and other relevant regulatory frameworks
  • Tracking and reporting on key product KPIs including uptake, claims ratios, churn and customer satisfaction
  • Collaborating with compliance, legal, and operational teams as well as external partners to maintain regulatory standards and support audits
  • Monitoring market trends, competitor activity and customer feedback to generate actionable insights
  • Supporting the execution of Go to Market plans and promotional activity, ensuring alignment with internal stakeholders and third-party delivery teams

Experience needed to be successful in the role

  • Previous experience working within the Insurance, Financial Services or Telecoms sectors
  • Demonstratable understanding of or desire to learn FCA regulations and other relevant compliance frameworks
  • Proven history of engaging with and influencing a wide variety of stakeholders, including both external third parties and internally at different levels within a fast-paced regulated environment.
  • Experience in customer journey mapping, testing and optimisation.
  • Proficiency in tools such as Excel, PowerPoint and journey mapping or testing platforms
  • An analytical mindset with the ability to track and interpret performance data

Benefits

  • Annual on target bonus 10% (based on both personal and company performance)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
  • 2 weeks carer’s leave
  • From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • Life Assurance (4 x life cover pay)
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership.
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • Volunteering days so you can give back to your local community.
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
  • 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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