Sales Advisor - Greenock

Job Req ID:  10208
Posting Date:  18-Jan-2023
Function:  EE Contact Centres

Greenock Contact Centre, Greenock, United Kingdom

Salary:  20,511.00

Sales Advisor

You’ll be the person our customers call when they want to make changes to their packages. Customers might want to add more services, save money or get a better value deal.  Sometimes they may even want to leave us.

This role is all about asking questions to understand what’s really important to the customer.  You’ll need to get to know them in a few minutes and quickly work out what they need.  With award winning services and the latest devices you’ll be able to put together perfect packages designed just for them.

If customers decide it’s time to move on, those conversations can be more challenging.  You’ll need to handle objections, think quickly and negotiate to retain the customer and keep them happy.

You’ll need to be someone who is:

  • brilliant at influencing and persuading others
  • confident to handle objections and challenging conversations
  • persistent and motivated by targets
  • able to bounce back after rejection
  • not easily upset or offended by others
  • able to think quickly and solve problems in stressful situations

We’ll give you all the training that you need on our products and services, systems and processes, and handling real customer calls.  You’ll have people around you to support you, regular coaching and training updates to make sure you’re always at the top of your game.

What’s in it for you?

You’ll be joining one of the UK’s most exciting telecommunications companies with a very bright future.  We’re one of the Sunday Times’ top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues. 

  • Discounted broadband, BT TV and Sport
  • Huge discounts on mobile packages and handsets
  • Generous salary and bonuses
  • Incentives and recognition for your performance
  • Full training, ongoing coaching and support
  • Employee rewards hub saving you £££ on products/services you normally buy
  • Great pension 
  • Opportunities to progress your career across the business
  • Paid days off to volunteer with charities or causes important to you
  • Job satisfaction; knowing you’re helping the country stay connected