About the role

The Broadband Household squad sits at the heart of how customers manage their connectivity via our digital self-service channels. This squad owns key household management journeys including Parental Controls, Connected Devices, Network Security and Performance as well as owning Parental Controls across both Mobile and Broadband products.

This Product Owner role provides leadership across one of our most strategically important customer propositions: keeping customers and their families safe online. You will own the vision, strategy and roadmap for Parental Controls, ensuring our brands continue to deliver market-leading experiences that give parents confidence and control over their family's digital lives.

The role is particularly significant as the industry prepares for increased regulatory and public focus on online safety, including proposed UK legislation relating to social media access for younger users. You will partner across multiple teams to ensure we are well positioned to respond to changing customer expectations, regulatory requirements and emerging opportunities in this space.

With experiences delivered across app, web, network and platform capabilities, this role requires someone who is equally comfortable discussing customer needs, product strategy and complex technical solutions. You'll define the future vision for these journeys, lead a high-performing squad and deliver measurable customer and business outcomes that support our ambition to be the UK's most personal customer-focused technology company.

What you’ll be doing

• Be accountable for the end-to-end product vision, strategy and roadmap for the Broadband Household squad.
• Own the Parental Controls digital experience across Broadband and Mobile products, driving a clear and compelling long-term vision that’s aligned to customer and business outcomes.
• Lead the squad in identifying, designing and delivering improvements that help families manage their digital lives safely and confidently.
• Define and evolve objectives and key results that align with customer, business and regulatory priorities.
•  Inspire, coach and guide a cross-functional squad consisting of engineers, designers, analysts, delivery specialists and content experts.
• Work closely with technical teams to understand platform capabilities, constraints and opportunities, ensuring solutions are scalable and sustainable.
• Translate customer insight, research and data into clear product decisions and prioritised outcomes.
• Own and prioritise the squad backlog to maximise customer value, business impact and delivery efficiency.
• Define analytics requirements and use data to measure performance, identify opportunities and validate outcomes.
• Build strong relationships with stakeholders across Digital, Broadband, Mobile, Networks, Security, Legal, Commercial and Service teams.
• Collaborate across app, web and backend platform teams to deliver consistent experiences across channels.
• Champion customer safety, accessibility and inclusion throughout the product development lifecycle.
• Communicate product strategy, priorities, progress and results clearly to stakeholders at all levels.
• Identify emerging trends, customer needs and regulatory developments that could influence the future direction of EE's household management experiences.

Essential Skills / Experience

• Demonstrable success leading digital products or complex customer journeys across app and web channels.
• Experience operating as a Product Owner, Product Manager or similar role within a cross-functional agile team.
• Strong digital product expertise with a customer-first mindset and evidence of delivering measurable outcomes.
• Experience defining product strategy, prioritising roadmaps and managing competing priorities.
• Excellent stakeholder management and influencing skills, with the ability to build alignment across diverse teams.
• Comfortable working in technically complex environments and able to engage confidently with engineering teams on architecture, platform capabilities and implementation approaches.

Desirable Skills / Experience

• Comfortable working in ambiguous environments, using data, insight and experimentation to make informed product decisions.
• Experience working on parental controls, online safety, security, identity or digital wellbeing products.
• Knowledge of broadband, mobile or connectivity products and customer journeys.
• Experience working with regulatory, compliance or policy-driven initiatives.
• Familiarity with emerging trends in online safety, device management and connected home.

Our Package